Centurion: Operations Manager posted by Bidvest Protea Coin
Posted on 2025-06-27 00:00:00
| Employer | Bidvest Protea Coin |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Centurion |
Job Summary
- Render a comprehensive pro-active security service; with focus on Armed reaction services
- Liaise with National and Regional Clients and manage all internal and External Security queries;
- Ensure client satisfaction and retention;
- Ensure KPIs are met
- Sustain growth and profitability;
- Increase and sustain the performance and productivity of all vendors
- Planning and management;
- Carrying out dynamic security plans
- Communicating effectively with all stakeholders to ensure performance
- Maintaining effective relationships with client staff, management and contractors and service providers
- Providing reports and recommending process improvements;
- Acting as a focal point for security Armed Reaction operations decision making during routine and emergency situations;
- Adhering to SOPS, compliance standards and relevant laws;
- Alignment and liaison with all Armed Reaction security service providers:
- Alignment and to ensure allocation of all responsible sites are kept up to date, KMZ mapping and site lists spread sheet;
- Proactive liaising with the NOCs and assisting with the proactive interaction;
- Ensure compliance to the Company’s disciplinary code;
- Ensure that all company SOP’s are followed;
- Willing to work long hours;
- Any other duties deemed relevant to the role;
Preferred qualifications/attributes/skills:
- PSRA certification – Grade A;
- Grade 12 or equivalent qualification;
- Minimum 1-2 years’ operational management experience/exposure in Armed Reaction services
- Excellent written & verbal communication skills;
- A working knowledge of MS Office (Word, Excel, Outlook);with ADVANCED EXCEL skills being essential for daily and ad-hoc performance vendor audits
- A working knowledge of KMZ mapping essential to plot PODs for vendors
- A working knowledge of BI and Reporting dashes for data extraction and interpretation
- Bilingual (English and any other South African language);
- Good interpersonal and customer relations;
- Ability to work independently and under pressure;
- Willing to work extensive hours and be on standby;
- Willing to work after hours and be on standby;
- Clean disciplinary, criminal and credit record;
- Code 08 Drivers license and own reliable transport;
- Experience of implementing Quality Management Standards;
- The ability to manage and deliver projects;
- Experience of working with control rooms;
- Analytical and quality focused – able to produce accurate management information, audits, spreadsheets and reports;
- Excellent presentation and IT skills are required;
- Target and KPI focused yet able to deliver whilst maintaining employee engagement;
- Excellent people and performance management skills: motivate, coach, develop, inspire and ability to identify training needs;
- Experience of successfully leading teams to constantly achieve company objectives;
- The ability to communicate with all levels, from senior management to operational staff;
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