Job Description
Your Grade 12 Certificate, short term insurance qualification or equivalent as well as:
Experience:
- Basic computer literacy, including experience with Microsoft Office Suite.
- Experience in short term insurance underwriting or administration is beneficial.
Language Requirements:
- Proficient in English and Afrikaans
will enable you to do the following duties:
Effectively maintaining underwriting standards and providing quality client service:
- Issuing new policies, renewals, and endorsements on the C360 System
- Help to prepare new business quotes
- Underwrite in accordance with standards, policies and procedures
- Attend to administration and written communication
- Ensure that all documentation is processed accurately & correctly
- Ensure documentation is checked and authorised if appropriate prior to dispatch
- Ensure queries are resolved as per company standards
- Negotiating renewal terms and preparing the renewal documentation.
- Ensure renewal reviews are completed timeously
- Ensure retentions are calculated
- Request and monitor survey and survey requirements as per laid down procedures
- Correct unprofitable policies
- Ensure policies are not overexposed
- Checking policies before sending to clients
- Telephone contact with clients when they phone in with queries or amendments/ additional covers
- Saving all work electronically
- Service delivery to ensure customer satisfaction
- Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards.
- Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved
- Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals
- Participate in the creation of new standards, control systems, and procedures to maintain service delivery.
Processes:
- Administrative Support and Document Management:
- Receive and process new leads.
- Enter and organise details into the system accurately.
- Generate quotes and ensure they are correctly formatted.
- Perform general administrative tasks to support the underwriting team.
- Follow up on any missing or outstanding information.
- Maintain an organised electronic filing system for all quote records.
- Compliance and Process Adherence:
- Follow established protocols and procedures in performing tasks.
- Ensure adherence to the organisation’s confidentiality and privacy policies.
People:
- Communication and Interpersonal Skills:
- Liaise with internal team members and external contacts to ensure a smooth quote process.
- Provide updates and support to the underwriting department as required.
- Maintain a high level of professionalism and respect in all communications.
Technology:
- Continuous Learning and Development:
- Learn and understand the basics of underwriting and quote generation.
- Participate in training and development opportunities to improve job knowledge and skills.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Insurance Jobs in Gauteng
The Other Insurance (OI) industry is a significant sector in Gauteng, South Africa, offering a range of career opportunities for professionals with the right skills and experience. Typically, OI roles are in demand across various industries, including financial services, technology, and manufacturing, as companies seek to manage and mitigate risks associated with their operations.
Generally, OI specialists in Gauteng can expect salaries that vary widely depending on factors such as level of experience, company size, and industry sector. While broad salary ranges cannot be provided due to the variable nature of these factors, it is common for experienced OI professionals to earn between R600 000 and R1 200 000 per annum, while entry-level roles may start at around R300 000 to R500 000 per annum. However, salaries can fluctuate depending on individual circumstances.
Common skills required for OI roles in Gauteng include expertise in financial management, risk analysis, data interpretation, communication, and project management. Other essential skills often include proficiency in insurance software, analytical thinking, problem-solving, and the ability to work under pressure. Many OI professionals also hold relevant certifications or degrees in fields such as actuarial science, business administration, or economics.
The financial services sector is a significant employer of OI professionals in Gauteng, with other industries such as technology and manufacturing also commonly hiring for these roles. Other sectors that may employ OI specialists include healthcare, construction, and logistics. In terms of career development, many OI professionals in Gauteng progress to senior roles within their current organisations or move into related fields such as risk management, auditing, or claims handling.
For those seeking a career in OI, it is essential to develop a broad range of skills and experience, often through formal education and training. Many OI professionals in Gauteng have pursued certifications such as the Fellow of the Institute of Actuaries (FIA) or the Chartered Insurance Practitioner (CIP). Building strong relationships with clients, colleagues, and stakeholders is also crucial for success in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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