Job Description
Position Overview:
To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.
Reports to:
Support Centre Team Leader
Experience:
Minimum of 1 years VeriClaim Experience.
Previous experience working in a Support Centre environment will be an advantage.
Essential Job Functions:
Manage large amounts of inbound and outbound calls.
Manage large volumes of tickets within set time frames.
Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
Evaluate concerns of the customers and provide logical workable solutions.
Escalate issues to relevant department, for further investigation, where needed.
Build sustainable relationships and engage customers by going the extra mile.
Meet induvial and team qualitative and quantitative targets.
Document all call and ticket information according to standard operating procedures.
Manage after hour emergency queries on a rotation basis.
Skills and Functional Requirements:
Understanding and working knowledge of functionalities on VeriClaim.
Customer focused & ability to build customer relations.
Ability to take responsibility for work done.
Effective management skills.
Ability to take initiative.
Ability to manage multiple tasks simultaneously.
Excellent time management and organisational skills.
Deadline focused.
Excellent problem-solving skills.
Analytical thinker.
General knowledge of Microsoft, Word and Excel.
Excellent command of spoken and written English.
Knowledge of the Private Medical Aid industry.
Excellent communication skills verbal and written.
Excellent Telephone and email etiquette.
Detail orientated.
Highly motivated and enthusiastic and able to work
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Gauteng
The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.
In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.
To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.
Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.
Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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