Ceres: Concierge posted by HotelJobs

Lodge Concierge

Ultra Luxury 5* Game Lodge Western Cape

Position Overview

We are seeking a professional and resourceful Concierge to provide exceptional guest service, ensuring each visitor enjoys a seamless and memorable experience. The ideal candidate will be knowledgeable about local attractions, restaurants, and services, while demonstrating excellent communication and organizational skills.

Key Responsibilities

• Warmly welcome guests, handle inquiries, and provide accurate information on facilities, services, and local attractions.

• Assist guests with reservations for restaurants, events, tours, and transport.

• Arrange special requests such as spa bookings, tickets, flowers, or personal errands.

• Provide tailored recommendations to enhance the guest experience.

• Handle guest complaints and resolve issues promptly and professionally.

• Maintain an up-to-date knowledge of hotel facilities, promotions, and loyalty programs.

• Build strong relationships with local service providers, vendors, and partners.

• Ensure all guest requests are logged, tracked, and followed up until completion.

• Assist with administrative tasks, including reports, billing, and record-keeping.

Qualifications & Skills

• Previous experience as a Concierge, Front Office Agent, or in a guest-facing role within hospitality.

• Strong knowledge of local culture, restaurants, nightlife, events, and travel options.

• Excellent communication, interpersonal, and problem-solving skills.

• High level of professionalism, discretion, and service-oriented attitude.

• Ability to multitask, prioritize, and work under pressure.

• Proficiency in MS Office; additional languages are an advantage.

Personal Attributes

• Friendly, approachable, and confident demeanor.

• Highly organized with attention to detail.

• Passionate about hospitality and creating extraordinary guest experiences.

• Flexible schedule, including evenings, weekends, and holidays.

Salary R 15 000 – R 20 000 including accommodation and company benefits.