Job Description
Assistant General Manager Luxury Boutique Hotel | Ballito
Salary: R25,000 R30,000 per month (Negotiable DOE)
Kendrick Recruitment is seeking an experienced and hands-on Assistant General Manager for a luxury boutique hotel located in Ballito. This role requires a professional with strong leadership skills, excellent guest relations abilities, and a solid understanding of hotel operations to support the General Manager in the day-to-day running of the property.
Key Responsibilities:
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Assist the General Manager in overseeing all departments to ensure seamless daily operations
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Maintain high standards of service delivery across all guest-facing and back-of-house areas
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Supervise and motivate staff, ensuring effective communication and teamwork across departments
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Manage guest relations, handling any complaints or special requests with professionalism and care
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Monitor financial performance and assist in achieving budgetary and operational targets
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Support the management of stock control, procurement, and supplier relationships
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Ensure compliance with health, safety, and hygiene regulations
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Contribute to the development and implementation of operational policies and procedures
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Oversee staff training and development to maintain service excellence
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Assist in managing events, functions, and VIP guest stays
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Ensure the propertys standards, ambience, and brand image are consistently upheld
Requirements & Qualifications:
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Minimum of 35 years experience in a managerial role within a luxury hotel or similar hospitality environment
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Strong leadership and interpersonal skills with a guest-centric approach
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Excellent communication and problem-solving abilities
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Sound financial and administrative acumen
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Ability to manage multiple tasks in a fast-paced environment
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High attention to detail and commitment to maintaining top-tier service standards
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Proficient in hotel management systems and Microsoft Office Suite
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Flexibility to work evenings, weekends, and public holidays as required
Personal Attributes:
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Professional, polished, and confident demeanour
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Strong organisational and time management skills
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Proactive, adaptable, and solutions-oriented
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Passionate about hospitality and delivering outstanding guest experiences
This is an exceptional opportunity for an ambitious hospitality professional to join a prestigious property and play a key role in its continued success.
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