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Durban: Call Centre Manager

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Job Description

Location: La Mercy Industry: Manufacturing & Engineering | IoT & Telematics | Renewable Energy | Distribution The Call Centre Manager will be responsible for leading and managing a technical sales call centre, ensuring optimal team performance, sales growth, and exceptional customer engagement. The role requires a strong technical background combined with proven leadership ability to drive results across specialised engineering and technology-based solutions. Key Responsibilities: Manage and lead a technical sales call centre team to achieve sales and performance targets Provide strong leadership, coaching, and mentorship to team members Monitor call centre KPIs, sales metrics, and service levels Develop and implement strategies to improve sales performance and customer experience Work closely with technical and operations teams to ensure accurate product knowledge and solutions Ensure compliance with company policies, processes, and quality standards Prepare and present regular performance and sales reports to senior management Minimum Requirements: Minimum of 3 years’ experience in a call centre managerial or supervisory role Proven leadership and people management skills Excellent technical background, preferably within manufacturing, engineering, IoT, telematics, renewable energy, or distribution environments Strong sales acumen with experience managing technical sales teams Excellent communication, problem-solving, and decision-making skills Ability to perform under pressure and manage multiple priorities Key Competencies: Strong leadership and team development capabilities Strategic thinking and results-driven mindset High level of technical understanding and adaptability Customer-focused with a sales-oriented approach

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How to Apply

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About Sales Jobs in eThekwini

In the eThekwini region, the sales industry is driven by various sectors, including financial services, technology, and manufacturing. Typically, companies in these sectors require sales professionals who can effectively communicate with clients, understand their needs, and provide solutions to drive revenue growth.

Generally, sales positions in eThekwini offer competitive salaries, typically ranging from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, industry sector, and performance. However, please note that actual salary figures can vary significantly, and these ranges are only a broad guide.

Common skills required for sales roles in eThekwini include strong communication and interpersonal skills, the ability to build relationships with clients, a solid understanding of products or services, negotiation and closing techniques, and technical skills such as CRM software proficiency. Additionally, many successful sales professionals possess a degree or diploma in business studies, marketing, or a related field.

Industries that commonly employ sales roles include financial services sector companies, technology industry players, manufacturing sector businesses, and e-commerce platforms. In these sectors, sales representatives often work with clients to understand their needs, provide solutions, and drive revenue growth.

For those interested in pursuing a career in sales, there are various opportunities for development and progression. Many companies offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Typically, experienced sales professionals can move into leadership roles or transition into related fields such as account management, business development, or sales management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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