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Durban: Customer Service Specialist – NIGHT SHIFT – WORK FROM HOME posted by Tower Group

Durban: Customer Service Specialist – NIGHT SHIFT – WORK FROM HOME posted by Tower Group

Company
Tower Group

Location
Kwazulu-Natal

Job Type
Other Professions

Job Description

REMOTE WORK FROM HOME!

Customer Service Specialist Night Shift
Hours: Monday to Friday | 1:00 AM 9:00 AM (SA Time)

Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa – creating exciting opportunities for motivated individuals!

They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.

Role Summary:
You will be supporting one of their key clients in delivering exceptional customer service via email, chat, and phone.

Key Responsibilities:

  • Respond to customer inquiries professionally via email, chat, and calls
  • Resolve escalated issues quickly and effectively
  • Maintain accurate records and update CRM systems
  • Provide feedback on customer pain points
  • Collaborate with internal teams to improve service delivery
  • Support customer retention by building strong relationships
  • Stay current on product knowledge and company updates

Requirements:

  • Fluent in English (written and spoken)
  • Minimum 3+ years customer service/admin experience
  • Matric + tertiary qualification preferred (or equivalent experience)
  • Strong understanding of customer service principles
  • Proficient with CRM software and support tools
  • Excellent interpersonal and problem-solving skills
  • Able to work independently and follow processes
  • High attention to detail
  • Reliable internet (min 20Mbps)
  • Dedicated, quiet home workspace
  • Willingness to use productivity/time-tracking software
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Preferred Skills:

  • Proficient in Microsoft Office and Google Suite
  • Quick to learn new systems and processes
  • Exposure to AI tools like ChatGPT or Gemini
  • Strong team player with independent working ability

Please note: This description provides an overview of the role and may evolve as the role develops.

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