Menu Close

Durban: Customer Service Specialist – NIGHT SHIFT – WORK FROM HOME posted by Tower Group

Advertisement



Job Description

REMOTE WORK FROM HOME!

Customer Service Specialist Night Shift
Hours: Monday to Friday | 1:00 AM 9:00 AM (SA Time)

Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa – creating exciting opportunities for motivated individuals!

They pride themselves on a fun, flexible, and values-driven culture and are looking for self-starters who want to make a real impact. If you are positive, driven, and seeking a long-term career with a prestigious global employer, this may be your perfect fit.

Role Summary:
You will be supporting one of their key clients in delivering exceptional customer service via email, chat, and phone.

Key Responsibilities:

  • Respond to customer inquiries professionally via email, chat, and calls
  • Resolve escalated issues quickly and effectively
  • Maintain accurate records and update CRM systems
  • Provide feedback on customer pain points
  • Collaborate with internal teams to improve service delivery
  • Support customer retention by building strong relationships
  • Stay current on product knowledge and company updates

Requirements:

  • Fluent in English (written and spoken)
  • Minimum 3+ years customer service/admin experience
  • Matric + tertiary qualification preferred (or equivalent experience)
  • Strong understanding of customer service principles
  • Proficient with CRM software and support tools
  • Excellent interpersonal and problem-solving skills
  • Able to work independently and follow processes
  • High attention to detail
  • Reliable internet (min 20Mbps)
  • Dedicated, quiet home workspace
  • Willingness to use productivity/time-tracking software

Preferred Skills:

  • Proficient in Microsoft Office and Google Suite
  • Quick to learn new systems and processes
  • Exposure to AI tools like ChatGPT or Gemini
  • Strong team player with independent working ability
View Job  South Africa: South African Online English Teacher (Guaranteed Hours - Adults) posted by The Really Great Teacher Company

Please note: This description provides an overview of the role and may evolve as the role develops.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Kwazulu-Natal

In Kwazulu-Natal, South Africa, the Other Professions sector is a diverse and growing field, with a strong demand for skilled professionals in various industries. Typically, this field encompasses roles such as HR, recruitment, training, and development, which are essential to many sectors, including technology, finance, and healthcare.

Generally, salaries in this field vary widely depending on factors like experience, company size, and industry sector. While broad salary ranges can be difficult to predict, it’s common for entry-level positions to fall within the R30 000 – R60 000 per annum range, while more senior roles may command salaries between R80 000 – R150 000 per annum or more, depending on the specific requirements of the role and the organization. However, please note that these are broad estimates, and actual salaries can vary significantly.

Common skills required for Other Professions roles in Kwazulu-Natal include strong communication and interpersonal skills, the ability to work with various stakeholders at all levels, proficiency in recruitment software and systems, experience with performance management and employee development initiatives, a solid understanding of employment laws and regulations, and analytical and problem-solving skills. Additionally, many organizations in this sector place a high value on technical skills such as data analysis, talent management, and learning and development.

The financial services sector, technology industry, and healthcare are among the most common industries that employ professionals in Other Professions roles. These sectors often require specialized skills and knowledge to support their human resources functions, which can include talent acquisition, employee engagement, and organizational development.

In terms of career progression, graduates with a passion for HR and recruitment often find opportunities in training and development, learning and organisational design, or even leadership roles within the sector. Many organisations also offer formal qualifications and certifications, such as CIPD (Chartered Institute of Personnel Development) or SHRM-CP/SHRM-SCP (Society for Human Resource Management Certified Professional/ Senior Certified Professional), which can help career progression.

View Job  Gauteng: Mechanical Engineer posted by Communicate Finance

It’s also worth noting that many professionals in the Other Professions sector have moved into management roles within their organizations, or have pursued further education and training to specialise in a particular area of HR.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement



Advertisement




Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Durban, Kwazulu-Natal


Job Seeker Tip

Learn the common software and tools used in your industry - stay current with technology.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Cape Town: Regulatory Chemist posted by Hire Resolve

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Gauteng: Rental Administrator posted by Creative Leadership Solutions

Jobs in Gauteng February 5, 2026
Creative Leadership Solutions Engineering Management

REQUIREMENTSMinimum education (essential):National Senior CertificateTertiary education would be advantageousMinimum applicable experience (years):1–3 years...

View Job

Bloemfontein: Tractor Mechanic posted by Labour Solutions SA

Jobs in Bloemfontein February 5, 2026
Engineering Management Labour Solutions SA

Repairs & Maintenance; perform, repair or overhaul diesel, hydraulic systems, and drivetrains; Preventive Care: Conduct routine maintenance, such as oil...

View Job

Gauteng: Auto Electrician Transport Refrigeration posted by Jobs 4 All

Jobs in Gauteng February 5, 2026
Engineering Management Jobs 4 All

We are looking for a skilled Auto Electrician with experience in automotive refrigeration systems to join our team in BoksburgThe…

View Job

Durban: Senior Engineer (Hardware / Firmware Development Engineer) posted by Jobs 4 All

Jobs in Durban February 5, 2026
Engineering Management Jobs 4 All

We are seeking a highly skilled Senior Engineer with expertise in Hardware Development or Firmware Development to join our innovative…

View Job

Boksburg: CNC / EDM Machinist – Milling, Turning & Wire Cutting Boksburg posted by Jobs 4 All

Jobs in Boksburg February 5, 2026
Engineering Management Jobs 4 All

Job Summary:The CNC / EDM Machinist is responsible for setting up, operating, and maintaining CNC machines including milling, turning, and…

View Job

Middelburg: Millwright posted by G-Core Capital

Jobs in Middelburg February 5, 2026
Engineering Management G-Core Capital

QUALIFICATIONS AND EXPERIENCEMatricMillwright Trade tested.4 - 5 years’ experience in production in the manufacturing sector3 years’ experience in a...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Durban, Jobs in Durban Area, Jobs in KwaZulu-Natal, Jobs in South Africa

More Jobs in Your Area