Durban: Desktop Support Technician posted by Salix Recruitment

Our client is a progressive and forward-looking organisation seeking a Desktop Support Technician to join their IT team. This role is ideal for someone who enjoys solving technical problems, working with innovative technology, and providing outstanding end-user support in a fast-paced environment.

This position goes beyond standard desktop support – it’s an opportunity to play a key role in ensuring smooth and reliable IT operations across the business. If you are proactive, resourceful, and eager to grow your technical expertise within a supportive and evolving environment, this is an excellent career move. Please send your CV to *****@*****.co.za

Key Responsibilities:

• Diagnose, troubleshoot, and resolve desktop, network, printer, and IT hardware/software issues.
• Conduct regular system maintenance, backups, and updates to ensure optimal performance.
• Install, configure, and maintain operating systems, applications, and device drivers.
• Assemble, upgrade, and repair computer hardware components when needed.
• Provide support for video conferencing systems, user accounts, and plant IT operations.
• Maintain accurate IT asset records and ensure compliance with security and operational standards.
• Log and monitor Helpdesk incidents, analyse recurring issues, and prepare IT reports.
• Support additional IT initiatives to enhance overall system efficiency and security.

Minimum Requirements:

• Matric (Grade 12)
• FET Certificate in PC Support, PC Engineering, IT: Technical Support, or NC: IT Systems Support (NQF Level 4)
• CompTIA A+ and N+ (required)
• Microsoft Certified Desktop Support Technician (MCDST) – advantageous
• CompTIA Security+ advantageous
• Basic PLC knowledge – advantageous

Experience & Skills:

• Minimum of 3 years’ relevant IT support experience.
• Strong knowledge of networking, Windows 10 and above, and Microsoft 365 environments.
• Proficiency in Active Directory administration.
• Willingness to work shifts, overtime, and stand-by as required.
• Ability to successfully complete a practical IT competency assessment as part of the selection process.

 Competencies:

• Strong analytical thinking and effective problem-solving abilities.
• Clear and professional communication skills.
• Ability to align with business objectives and contribute to continuous improvement initiatives.
• Detail-oriented, resilient, and results-driven approach.
• Innovative mindset with a focus on optimising systems and improving efficiency.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.