Front Office Manager | Luxury Hotel | Durban

Kendrick Recruitment is seeking a highly experienced Front Office Manager to join a prestigious luxury hotel in Durban. This is a senior management role requiring strong leadership, operational expertise, and a proven background in managing large front office teams within a busy hospitality environment.

Responsibilities:

• Oversee and manage all front office operations, ensuring smooth and efficient service delivery.

• Lead, motivate, and manage a team of 2530 staff members.

• Maintain high levels of guest satisfaction through exceptional service and attention to detail.

• Implement and uphold front office policies, procedures, and service standards.

• Ensure effective staff scheduling, training, and performance management.

• Work closely with other departments to ensure seamless guest experiences.

• Manage budgets, forecasting, and departmental cost controls.

• Handle guest feedback, complaints, and special requests with professionalism and efficiency.

Requirements:

• Minimum of 3 years experience as a Front Office Manager in a busy hotel.

• Strong leadership skills with the ability to manage and inspire large teams.

• Excellent communication and interpersonal abilities.

• Previous experience in luxury hotel environments is highly advantageous.

• Strong organisational and problem-solving skills.

• Financial acumen with experience in budgeting and cost management.

• Ability to work well under pressure while maintaining service excellence.

Package:

• Salary: Negotiable depending on experience.

• Live Out position.