Job Description
Front Office Manager | Luxury Hotel | Durban
Kendrick Recruitment is seeking a highly experienced Front Office Manager to join a prestigious luxury hotel in Durban. This is a senior management role requiring strong leadership, operational expertise, and a proven background in managing large front office teams within a busy hospitality environment.
Responsibilities:
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Oversee and manage all front office operations, ensuring smooth and efficient service delivery.
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Lead, motivate, and manage a team of 2530 staff members.
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Maintain high levels of guest satisfaction through exceptional service and attention to detail.
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Implement and uphold front office policies, procedures, and service standards.
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Ensure effective staff scheduling, training, and performance management.
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Work closely with other departments to ensure seamless guest experiences.
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Manage budgets, forecasting, and departmental cost controls.
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Handle guest feedback, complaints, and special requests with professionalism and efficiency.
Requirements:
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Minimum of 3 years experience as a Front Office Manager in a busy hotel.
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Strong leadership skills with the ability to manage and inspire large teams.
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Excellent communication and interpersonal abilities.
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Previous experience in luxury hotel environments is highly advantageous.
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Strong organisational and problem-solving skills.
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Financial acumen with experience in budgeting and cost management.
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Ability to work well under pressure while maintaining service excellence.
Package:
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Salary: Negotiable depending on experience.
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Live Out position.
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