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Durban: Internal Sales Representative posted by Fusion Personnel

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Job Description

About the Role

We are seeking a highly skilled and experienced Internal Sales Representative to join our team in Durban. As a key member of our sales team, you will be responsible for handling inbound customer enquiries, preparing and following up on quotations, and providing exceptional customer service. With a strong focus on building relationships with customers and identifying opportunities to upsell and cross-sell related industrial products, this is an exciting opportunity for a motivated and results-driven individual to make a real impact.

Key Responsibilities

  • Handle inbound customer enquiries (phone, email, WhatsApp)
  • Prepare and follow up on quotations to secure sales
  • Process sales orders accurately on the ERP system
  • Provide pricing, stock availability, lead times, and alternatives
  • Identify bearings and equivalents (SKF, FAG, INA, NTN, NSK, Timken)
  • Upsell and cross-sell related industrial products
  • Liaise with warehouse/procurement on stock and deliveries
  • Maintain accurate customer and sales records

Requirements

  • Matric (Grade 12)
  • 2–5 years’ internal sales experience in bearings/engineering/industrial supplies
  • ERP system experience (Sage, SAP, Syspro advantageous)
  • Computer literate (Outlook, Excel, Word)
  • Strong communication skills and attention to detail

Qualifications

  • Completed Matric (Grade 12)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT Sales Jobs in Kwazulu-Natal

The IT sales industry in Kwazulu-Natal, South Africa is generally thriving, with a steady demand for skilled professionals to drive technology adoption and solutions across various sectors. Typically, IT sales roles are found in industries such as financial services, technology, manufacturing, and healthcare, where companies seek to leverage technology to improve operations and competitiveness. These roles often require collaboration between sales teams and other departments, making communication, negotiation, and problem-solving essential skills.

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Salary ranges for IT sales professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, entry-level positions may start around R400 000 to R600 000 per annum, while senior roles can exceed R1 million per year. However, these figures are subject to variation and should not be taken as a definitive guide.

Common skills required for IT sales roles in Kwazulu-Natal include proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint; experience with CRM software and sales tools such as Salesforce or HubSpot; strong communication and interpersonal skills; ability to analyze complex technical information and articulate it to clients; knowledge of industry-specific solutions and trends; and a solid understanding of sales methodologies and strategies. Other valuable skills include data analysis, problem-solving, and adaptability.

Industry sectors commonly employing IT sales professionals in Kwazulu-Natal include the technology industry, which encompasses software development, hardware manufacturing, and ICT services; financial services sector, which includes banking, insurance, and asset management; and manufacturing sector, where companies seek to leverage technology to improve production efficiency and supply chain management. The healthcare sector is also a growing area for IT sales professionals, as companies invest in digital solutions to enhance patient care and operational efficiency.

Career development opportunities for IT sales professionals in Kwazulu-Natal are diverse and varied. Typically, experienced sales professionals can move into leadership roles, such as sales manager or account manager, or transition into other areas of the business, such as sales strategy, training, or consulting. Additionally, many companies offer training and development programs to enhance skills and knowledge, enabling professionals to adapt to changing industry trends and requirements.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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