Durban: IT Infrastructure Support Manager

July 21, 2025 Jobs in Durban

Durban: IT Infrastructure Support Manager

Posted on 2025-07-21 00:00:00

Employer	Unspecified
Category	IT / Computing / Software
Location	eThekwini / Durban

Job Summary

The ideal candidate will have a strong background in IT support, excellent leadership skills, and a passion for solving technical problems. As an IT Support Manager, you will be responsible for resolving frontline issues as well managing a team of external IT support specialists, overseeing the resolution of technical issues, and ensuring that the IT infrastructure runs smoothly. You will work closely with other departments to understand their IT needs and provide timely and effective solutions. Your role will also involve developing and implementing IT support policies and procedures, monitoring system performance, and ensuring compliance with industry standards. The successful candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to manage multiple tasks simultaneously. If you are a dedicated IT professional with a commitment to excellence, we would love to hear from you! Minimum Requirements: Relevant BCom Degree in IT from a reputable institution Experience with Syspro (advantageous) or similar ERP system (critical) 5 years relevant and proven work experience, preferably within the FMCG sector Experience in a managerial role. Strong knowledge of IT support processes and best practices. Experience with IT support tools and software Excellent verbal and written communication skills Ability to work in fast-paced and driven company environment Responsibilities: The desired candidate will be required to perform the following which may not be limited to: Manage and lead the IT Support service providers Oversee the resolution of technical issues Ensure the smooth operation of IT services Develop and implement IT support policies and procedures Monitor system performance and ensure compliance with industry standards Ensure the security and integrity of IT systems Prepare and present reports on IT support activities Implement and manage IT support tools and software Conduct regular performance reviews of IT support service providers Handle escalated IT support issues Plan and execute IT support projects. Provide first-line support for laptops, video, and web conferences, & file sharing solutions IT front desk support Install, configure, and troubleshoot hardware and software issues Set up and manage wireless networks, ensuring reliable connectivity Diagnose and resolve network problems, monitor network performance Create, modify, and delete user accounts in Active Directory Plan and execute backup strategies to ensure data integrity and availability Train employees on IT systems and provide user manuals Contribute to IT department knowledge management initiatives Support for Syspro upgrade project, working with remote IT staff, including change implementation and testing Collaborate with other departments to support overall business objectives Ensure seamless integration of IT systems across all departments Stay current with emerging technologies and industry trends Manage the ERP and other software packages including VIP Payroll System, Uniclox Biometric Access Control System, Pastel etc. Must be willing and available to work after hours in emergencies when required. IMPORTANT NOTICE By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer: I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer “personal information” shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 (“POPIA”).

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Durban: IT Infrastructure Support Manager

Durban: IT Infrastructure Support Manager

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