Job Description
About the Role
The IT Service Delivery Lead position at Edgexec (Pty) Ltd is a critical role that drives the performance and reliability of critical IT services in a fast-paced enterprise environment. The successful candidate will take ownership of service delivery excellence while shaping continuous improvement across multiple technology domains.
Key Responsibilities
- Own and lead the delivery of all IT operational services, ensuring stability, availability, and performance
- Coordinate internal IT teams and external service providers to meet SLAs and customer expectations
- Drive incident, problem, change, and service request management in line with ITIL practices
- Lead major incident management, including communication, escalation, and post-incident reviews
- Oversee service transition and ensure operational readiness for new and changed services
- Manage ITSM platform effectiveness, including data quality, workflows, and reporting
- Produce and present service performance reports, trends, and improvement insights
- Provide oversight across IT projects to ensure alignment with operational priorities
- Lead vendor engagement, service reviews, and performance management
- Build strong stakeholder relationships and ensure clear communication across all service activities
- Identify risks, control gaps, and improvement opportunities across service delivery
Requirements
- Degree or Diploma in Information Technology or equivalent experience
- ITIL Foundation certification (advanced certifications advantageous)
- Minimum 5 years experience in IT service delivery, IT operations, or ITSM environments
- Proven experience managing third-party vendors and service performance
- Strong understanding of ITIL processes including Incident, Problem, Change, and Service Level Management
- Experience supporting project delivery and service transition into operations
- Strong analytical, reporting, and data interpretation skills
- Excellent stakeholder engagement and communication capabilities
- Ability to perform under pressure, particularly during major incidents
Salary & Benefits
Not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Logistics Jobs in Kwazulu-Natal
In Kwazulu-Natal, South Africa, the logistics sector is a significant contributor to the country’s economy, with various industries relying on efficient supply chain management and transportation services. Typically, job opportunities in this field are available across different sectors, including manufacturing, e-commerce, and financial services. However, the demand for skilled professionals in logistics is often high due to the importance of timely delivery and reliable supply chains.
Generally, salaries for logistics positions in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges between R400 000 to R600 000 per annum, while senior roles can command higher salaries ranging from R800 000 to R1 200 000 or more, subject to individual qualifications and the specific requirements of the role.
Common skills required for logistics roles include effective communication, problem-solving, analytical thinking, time management, and adaptability. Typically, candidates with experience in supply chain management, transportation management, or operations management are well-suited for these positions. Additionally, knowledge of industry-specific software such as SAP or Oracle is often beneficial, particularly for more senior roles.
Logistics professionals can be found across various industries, including manufacturing, technology, and e-commerce. Commonly, companies within the financial services sector also require logistics staff to manage cash deposits and other sensitive materials. The manufacturing sector often employs logistics personnel to oversee production and distribution processes.
Career development opportunities in logistics are diverse and varied. Typically, entry-level positions can serve as a stepping stone to more senior roles, such as operations manager or supply chain coordinator. With experience and additional qualifications, professionals may transition into leadership roles, specializing in areas like procurement, logistics strategy, or business development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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