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Cape Town: Inbound Call Centre Agent posted by Durpro Workforce Solutions

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Job Description

About the Role

We are seeking a customer-focused and professional Inbound Call Centre Agent to join our team in Cape Town. The successful candidate will handle incoming calls, assist customers with queries, resolve issues efficiently, and deliver a high standard of service while maintaining company policies and procedures.

Key Responsibilities

  • Answer incoming calls promptly and professionally
  • Assist customers with inquiries, complaints, and service requests
  • Provide accurate information about products, services, and processes
  • Resolve customer issues on first contact where possible
  • Escalate complex queries to the appropriate department when necessary
  • Capture and update customer information on internal systems
  • Maintain detailed records of interactions and transactions
  • Meet daily, weekly, and monthly performance targets (KPIs)
  • Adhere to quality assurance standards and compliance requirements
  • Deliver excellent customer service and build positive customer relationships

Requirements

  • Grade 12 / Matric certificate
  • Previous call centre or customer service experience (preferred)
  • Strong verbal and written communication skills in English
  • Good listening and problem-solving skills
  • Basic computer literacy (MS Office and CRM systems)

Qualifications

No formal education or certifications are required for this role.

Salary & Benefits

Salary details will be discussed during the interview process.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Logistics Jobs in Western Cape

The logistics industry in Western Cape, South Africa is an essential component of the country’s economy, with a strong focus on ensuring the efficient movement and storage of goods. Typically, this field experiences steady demand for skilled professionals due to the ongoing growth of e-commerce and international trade. As a result, there are various opportunities available for career advancement and professional development.

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In terms of salary expectations, it is common for logistics professionals in Western Cape to earn a broad range of salaries, depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may fall within the R300 000 – R600 000 per annum bracket, while senior roles can command salaries up to R1 million or more. However, it is essential to note that actual salaries may vary significantly based on individual circumstances.

Common skills required for logistics professionals in Western Cape include a strong understanding of supply chain management, excellent communication and problem-solving abilities, attention to detail, and proficiency in industry-specific software such as transportation management systems (TMS) or enterprise resource planning (ERP). Additionally, having experience with data analysis, inventory management, and freight forwarding is often beneficial. Often, professionals in this field also possess strong analytical and technical skills.

The logistics industry in Western Cape commonly employs roles across various sectors, including financial services, technology, manufacturing, and e-commerce. Financial services companies require skilled logistics professionals to manage the delivery of critical documents and packages. Technology firms often need experts to oversee the efficient movement of hardware and software components. In manufacturing, logistics professionals play a crucial role in ensuring just-in-time delivery of raw materials and finished goods.

Career development opportunities for logistics professionals in Western Cape are numerous, with many companies investing in training and development programs to enhance employee skills and knowledge. Typically, career progression paths involve taking on increasingly senior roles within the company or transitioning into management positions. With experience, logistics professionals can also pursue careers in specialized fields such as supply chain management consulting or international trade.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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