Job Description
About the Role
We are seeking an experienced Key Accounts Manager to lead and grow strategic customer relationships within the flexible packaging market. The ideal candidate will combine strong sales acumen with marketing insight, deep knowledge of flexible packaging materials, technologies, and trends, and a proven track record of delivering sustained revenue growth.
Key Responsibilities
- Develop and execute comprehensive account plans for assigned strategic accounts, aligning with company goals and market opportunities.
- Build and maintain relationships with key customers, understanding their business needs, challenges, and growth objectives.
- Drive revenue growth through upsell and cross-sell of flexible packaging solutions (films, laminates, printing, converting and related packaging components).
- Lead negotiation and contract discussions, ensuring favourable pricing, terms, and long-term partnerships.
- Monitor and analyse customer performance metrics (volume, profitability, on-time delivery, quality) and implement corrective actions as needed.
- Work closely with Product Development, Operations, and Quality teams to ensure customer requirements are translated into feasible solutions, timelines, and quality standards.
- Identify and capitalize on market trends, regulatory changes, and sustainability initiatives impacting flexible packaging
- Manage forecasting, demand planning, and pipeline management for key accounts; provide accurate sales projections and scenario planning.
- Ensure high levels of customer satisfaction, resolve escalations promptly, and foster long-term partnerships.
- Maintain up-to-date knowledge of competitive landscape, pricing, and market dynamics to inform sales strategy.
Requirements
- Proven experience (typically 5+ years) in key account management within the packaging industry, preferably flexible packaging.
- Strong sales and marketing acumen, with demonstrated success in acquiring, growing, and retaining large accounts.
- Deep knowledge of flexible packaging materials, structures, printing processes, converting technologies, and related supply chains.
- Excellent strategic thinking, business development, and pipeline management skills.
- Exceptional relationship management and communication skills, with the ability to influence at senior levels.
- Result-oriented, with strong negotiation, presentation, and problem-solving abilities.
Qualifications
- Completed Bachelor’s degree in a relevant field (e.g. Engineering, Business Administration).
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Packaging Jobs in Kwazulu-Natal
In Kwazulu-Natal, the packaging industry is generally thriving, with various sectors driving demand for skilled professionals. Typically, this field encompasses production, logistics, and supply chain management, making it a vital component of any organisation’s operations. As a result, career opportunities in this sector are common.
Salary expectations for packaging positions in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions tend to fall within the range of R150 000 – R250 000 per annum, while more senior roles may exceed R500 000. However, it is essential to note that actual salaries can differ significantly based on individual circumstances.
Common skills required for packaging positions include technical knowledge of packaging materials and processes, excellent communication and problem-solving skills, attention to detail, and a strong understanding of quality control procedures. Typically, candidates with experience in manufacturing, supply chain management, or related fields possess the necessary expertise. Often, companies also require employees to hold relevant certifications, such as those offered by the South African Bureau of Standards (SABS).
The packaging industry is prevalent across various sectors, including manufacturing, e-commerce, and logistics. In Kwazulu-Natal, the financial services sector, technology industry, and manufacturing sector are among the most common employers of packaging professionals.
For those interested in pursuing a career in packaging, there are numerous opportunities for growth and development. Typically, entry-level positions serve as stepping stones to more senior roles, such as production supervisor or logistics manager. Often, experienced professionals can move into management positions or start their own businesses, leveraging their expertise in packaging and supply chain management. In general, career progression is driven by a combination of industry experience, continuous learning, and professional development.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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