Durban North: Territory Account Manager 6-months contract posted by Isilumko Staffing

We need a natural seller with a deep appreciation for food, strong negotiation skills, and knowledge of where the best eats are in town. Youll focus on bringing on new small- and medium-sized merchants that align with our partnership criteria, using skills such as emailing, cold-calling, and driving internal processes to set up successful collaborations.

Key Responsibilities:

• Drive business performance in your assigned area or city.
• Identify key merchants to enrich the platform’s selection and work with the sales team to close deals.
• Build and nurture long-term relationships with key accounts, enhancing their financials, marketing efforts, and overall satisfaction.
• Share local market knowledge with internal teams to inform broader strategies.
• Act as an ambassador for our mission, brand, and product, effectively communicating value to merchants and customers.
• Lead the sales process for enterprise prospects, including qualification, education, pricing, and contract negotiations.
• Build strategic relationships with decision-makers to drive new business growth.
• Gain extensive knowledge of merchants and cities to identify growth opportunities, including non-restaurant partnerships (e.g., convenience and grocery).
• Develop tools and processes to track critical metrics and improve performance.
• Collaborate with internal teams to address challenges and implement feedback to enhance product and operations.

Requirements:

• Minimum 3 years of experience in an account management role.
• Bachelors degree in a commercial or technical field.
• Advanced proficiency in Excel and strong analytical skills.
• Excellent communication and interpersonal skills with the ability to advocate effectively for customer needs.
• Proven ability to take initiative and adapt to changing work environments.
• Passion for building partnerships with merchants and helping them achieve their potential on the platform.
• Strong organizational, prioritization, and time-management skills.
• Problem-solving mindset and a proactive approach to challenges.
• Highly autonomous and able to work with minimal oversight.