Durban: Operations Manager (Fuel/Retail Sites)

March 23, 2026 Jobs in Durban

Job Description

About the Role

We are seeking an experienced Operations Manager to lead our retail fuel sites in Durban, ensuring smooth, safe, and compliant day-to-day operations. The successful candidate will be responsible for supporting a team of 4 Area Managers and driving initiatives to improve customer service across all sites.

Key Responsibilities

Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites
Monitor and analyse sales, margin, and volume performance across all sites
Identify underperforming retail sites and implement corrective action plans
Translate Retail Directors strategic objectives into operational plans and guide Area Managers in execution
Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ) standards
Conduct regular audits and follow-ups
Drive initiatives to improve customer service and ensure consistent, high-quality customer interactions at all retail sites
Provide leadership and support to Area Managers, helping them grow their capabilities
Promote accountability and alignment with company values
Identify and implement operational efficiencies and cost-saving initiatives across the network

Requirements

Bachelor’s degree in business management, Retail, Operations, or a related field (preferred)
5 years in a retail operations role, preferably within the fuel or FMCG sectors
Experience managing multi-site operations
Strong people management and stakeholder engagement skills
Strategic thinking and execution
Leadership and team development
Analytical and financial acumen
Strong understanding of retail operations and customer service

Qualifications

No specific qualifications mentioned in the original job description.

Salary & Benefits

No salary information or benefits details provided.

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How to Apply

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About Retail / wholesale Jobs in eThekwini

The retail and wholesale sector in eThekwini is an essential part of the city’s economy, with many multinationals operating in the area. Typically, job seekers in this field can expect to find opportunities across a range of industries, including retail, manufacturing, and logistics. Generally, these roles involve working in warehouses, stores, or distribution centers, interacting with customers and managing inventory.

Salary expectations for retail and wholesale positions vary widely depending on factors such as experience, company size, and industry sector. While it is difficult to provide exact figures, broad salary ranges can be estimated. Typically, entry-level positions may offer salaries within the R20 000 – R30 000 range per annum, while more senior roles can command salaries between R40 000 – R80 000 or more per annum, depending on the specific requirements of the position and the individual’s level of experience.

Common skills required for retail and wholesale roles include excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. Other essential skills include inventory management, basic math skills, and a willingness to learn new technologies. In some cases, proficiency in English, Afrikaans, or other languages may be beneficial for roles working with international customers.

Industries that commonly employ retail and wholesale staff include the financial services sector, technology industry, manufacturing sector, and logistics providers. These sectors often require employees who are able to work independently, manage multiple tasks, and maintain high levels of customer satisfaction.

For those interested in advancing their careers in retail and wholesale, there are many opportunities for development and progression. Typically, experienced staff can move into supervisory or management roles, where they can oversee teams and implement new strategies. With further experience and training, individuals may also be able to transition into specialized fields such as logistics or supply chain management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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