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Durban: Operations Manager (Fuel/Retail Sites)

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Job Description

Responsibilities: Lead and support a team of 4 Area Managers in overseeing day-to-day operations across retail fuel sites to ensure smooth, safe, and compliant operations. Support and manage the Retail Support Officer to deliver outstanding performance. Monitor and analyse sales, margin, and volume performance across all sites. Identify underperforming retail sites and implement corrective action plans.Translate the Retail Directors strategic objectives into operational plans and guide Area Managers in execution. Ensure all retail sites maintain brand, safety, health, environmental and quality (SHEQ) standards. Conduct regular audits and follow-ups. Drive initiatives to improve customer service and ensure consistent, high-quality customers interactions at all retail sites. Provide leadership and support to Area Managers, helping them grow their capabilities. Promote accountability and alignment with company values. Identify and implement operational efficiencies and cost-saving initiatives across the network. Assist with rollouts of new initiatives, systems, and infrastructure upgrades, coordinating between Retail Director, Area Managers, and relevant teams. Compile regular operational and performance reports for the Retail Director, providing insights and recommendations. Requirements: Bachelors degree in business management, Retail, Operations, or a related field (preferred) 5 years in a retail operations role, preferably within the fuel or FMCG sectors Experience managing multi-site operations Strong people management and stakeholder engagement skills Strategic thinking and execution Leadership and team development Analytical and financial acumen Strong understanding of retail operations and customer service Excellent communication and interpersonal skills Ability to work across diverse geographic areas

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About Retail / wholesale Jobs in eThekwini

The retail and wholesale sector in eThekwini is an essential part of the city’s economy, with many multinationals operating in the area. Typically, job seekers in this field can expect to find opportunities across a range of industries, including retail, manufacturing, and logistics. Generally, these roles involve working in warehouses, stores, or distribution centers, interacting with customers and managing inventory.

Salary expectations for retail and wholesale positions vary widely depending on factors such as experience, company size, and industry sector. While it is difficult to provide exact figures, broad salary ranges can be estimated. Typically, entry-level positions may offer salaries within the R20 000 – R30 000 range per annum, while more senior roles can command salaries between R40 000 – R80 000 or more per annum, depending on the specific requirements of the position and the individual’s level of experience.

Common skills required for retail and wholesale roles include excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. Other essential skills include inventory management, basic math skills, and a willingness to learn new technologies. In some cases, proficiency in English, Afrikaans, or other languages may be beneficial for roles working with international customers.

Industries that commonly employ retail and wholesale staff include the financial services sector, technology industry, manufacturing sector, and logistics providers. These sectors often require employees who are able to work independently, manage multiple tasks, and maintain high levels of customer satisfaction.

For those interested in advancing their careers in retail and wholesale, there are many opportunities for development and progression. Typically, experienced staff can move into supervisory or management roles, where they can oversee teams and implement new strategies. With further experience and training, individuals may also be able to transition into specialized fields such as logistics or supply chain management.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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