Hoedspruit: Service Manager

About the Role

We are seeking an experienced Service Manager to lead a high-performing dealership service department in Hoedspruit, South Africa. The ideal candidate will have a strong technical and service management background, with a proven track record of driving customer satisfaction and maximising profitability while ensuring full compliance.

Key Responsibilities

• Drive high Customer Satisfaction Index (CSI) scores
• Resolve customer complaints quickly and professionally
• Oversee daily workflow of the service department
• Manage workshop scheduling and repair order processes
• Ensure workshop equipment maintenance and efficiency
• Recruit, train, coach, and motivate technicians & service advisors
• Drive productivity and team performance
• Monitor departmental expenses and budgets
• Drive profitability, sales targets, and workshop efficiency

Requirements

• Previous experience as a Service Advisor or Assistant Service Manager
• Strong technical / service background
• Experience managing manufacturer service standards and processes
• Computer Skills in Microsoft Office Suite
• AI-related skills advantageous (not specified)

Qualifications

• Formal education/certifications not mentioned in original description, so SKIP this entire section

Salary & Benefits

• Market Related salary mentioned in original description