Job Description
- Welcome guests warmly and provide a professional first impression
- Handle check-ins and check-outs efficiently
- Answer phone calls, emails, and in-person inquiries promptly
- Provide accurate information about rooms, services, and hotel facilities
- Maintain the reservation system and update guest details as needed
- Process payments and issue invoices or receipts
- Coordinate with housekeeping, maintenance, and other departments to ensure smooth guest experiences
- Manage guest complaints or concerns and resolve them professionally
- Keep the front desk area organized and presentable
- Maintain confidentiality of guest information and follow hotel policies
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