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Durban: Services Supervisor KZN posted by ESG Recruitment

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Job Description

About the Role

The Services Supervisor role at ESG Recruitment is a critical position that requires managing, supervising, and executing the operational functions of the Workshop. The successful candidate will be responsible for ensuring that all repairs and services to internal and external customers are carried out according to policies and procedures, while also engaging with Regional Sales Teams and Customers to grow the business.

Key Responsibilities

  • Determine customer needs and effectively market service capabilities, including installation solutions
  • Maintain and develop relationships with existing and new customers
  • Forecast and report on annual, monthly and weekly opportunities utilising the company CRM system
  • Interface with all sales consultants on sales and service opportunities to ensure sound relationship management
  • Set annual order intake targets through interaction with all sales consultants and customers on sales and service opportunities
  • Active participation in Site Walkdowns to determine gather exact information on installed base and capturing of information on internal system utilised for this purpose
  • Interface with Sales Consultants to produce and maintain an accurate STO (Shutdowns/Turnarounds/Outages) funnel for all customers in the area
  • Determine own and all team members’ skills and training requirements and facilitate effective interventions. Ensure that Planned Job Observations are carried out annually.
  • Ensure that the quality system required for the repair process is implemented, adhered to and maintained
  • Supervise activities of all direct reports in the Workshop environment and ensure optimal utilisation of all resources.

Requirements

  • Grade 12
  • Trade test (Instrumentation) and/or National Diploma (Instrumentation)
  • Supervisory Certification
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Qualifications

  • None mentioned

Salary & Benefits

  • Not mentioned

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Engineering Management Jobs in Kwazulu-Natal

In Kwazulu-Natal, the demand for Engineering Management professionals continues to grow, driven by a strong focus on industrial development and innovation. Typically, companies in this region require engineering managers who can oversee complex projects, lead cross-functional teams, and implement sustainable solutions to drive growth and efficiency. Generally, these roles are found across various sectors, including technology, manufacturing, and natural resources.

In terms of compensation, salaries for Engineering Management positions in Kwazulu-Natal vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges can be difficult to determine without specific data, it’s common for senior engineering managers to earn between R800 000 and R2 million per annum, although this can significantly exceed these figures for more senior or executive roles. Typically, those with less experience may start in the range of R500 000 to R1 million per annum, but this can also vary widely.

Common skills required for Engineering Management positions include project management, technical leadership, business analysis, problem-solving, and stakeholder engagement. These professionals must possess strong communication and collaboration skills, as well as the ability to interpret complex data and make informed decisions. Additionally, experience in lean manufacturing, six sigma, or other process improvement methodologies can be highly valued.

These roles are commonly found across various industry sectors, including technology, where companies like Google and Microsoft often require engineering managers with expertise in software development and IT infrastructure. In manufacturing, companies typically look for professionals who can optimize production processes and manage supply chain logistics. In natural resources, engineering managers may oversee operations and ensure compliance with environmental regulations.

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Career progression opportunities for Engineering Managers are diverse, with many senior roles available within large organizations or as independent consultants. With experience, they can take on leadership positions such as department head or even CEO of a subsidiary company. Furthermore, specialized skills in areas like business analytics or digital transformation can open up new career paths and opportunities in the field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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