Durban: Supervisor: Branch Operations (Insurance) posted by AtripleA recruitment & temps

Location: Kwa Zulu – Natal

Salary: R22 000 p.m

Our client in the insurance industry is looking for a Branch Operations Supervisor to supervise branch administration and operations.

Responsibilities:

Supervise all client liaison and sales support in the branch offices
• Supervise the service delivery to internal & external clients
• Manage the client service of walk in and telephonic enquiries
• Manage compliance and effectiveness of client service levels

Supervise new business policy administration
• Oversee and manage the efficiency & accuracy of data capturing for the group
• Oversee compliance of quality assurance on all new business processes
• Maintain and monitor new business and returns registers

Information Reconciliation & Reporting on Branch Office Operations
• Compile and submit weekly client service administration activity reports
• Reporting to manager on claims progress and activities
• Provide weekly stats to Sales on outstanding correspondence and returned new business

Responsible for compliance
• Adhere to company policies and procedures, code of conduct in accordance with FSB and regulatory requirements
• Comply with FAIS requirements
• Assist with the audit and control of attendance registers, client survey, pulse reports, activities, staff leave and any other requirement
• Comply with disciplinary and grievance procedures
• General supervision of branches including branch visits to ensure that the branches’ administration runs effectively and efficiently.
• Monitor business retention

Requirements:
• Degree/Diploma in Management
• FAIS Compliant
• Regulatory Examination Level 1 (Representatives) RE5
• Recognised Qualification as per the FSB
• 3 years’ experience in the Insurance Industry
• 1 years’ experience in Supervisory Role

Send your CV and latest pay slip to *****@*****.co.za

AtripleA Recruitment and Temps

www.********.co.za