Durban: Telesales/Admin posted by Tailormade Solution
Posted on 2025-09-20 00:00:00
| Employer | Tailormade Solution |
|---|---|
| Category | Other IT/Computer |
| Location | Kwazulu-Natal / Durban |
Job Summary
Order Capturing and Telesales
JOB SPECIFICATION
To provide exceptional customer service as the first point of contact, handling enquiries and complaints professionally while ensuring positive customer experiences. The role also delivers efficient and accurate switchboard operations, telesales, counter sales, cash handling, and reconciliations, ensuring smooth transaction processing, maintaining customer satisfaction, and upholding company policies and procedures in a high-pressure environment. The job is based on site in Prospecton, Durban.
JOB SUMMARY:
Telesales
- Conduct structured daily outbound calls to a set list of existing and potential
- customers to solicit orders, upsell products, and reinforce customer relationships.
- Process orders in point of sale system and reconcile receipts daily.
- Accurately capture and update all customer details, including account information, order numbers, and delivery instructions.
- Follow up on customer requests for call-backs, backorders, or pricing enquiries, ensuring timely communication.
- Maintain an up-to-date telesales call log to track activity, order trends, and follow-up requirements.
- Coordinate with the dispatch and operations team to ensure customers receive orders on time and as specified
- Verify signed company order notes for account customers and confirm stop supply status before invoicing.
Administrative Support
- Process and route online orders, email correspondence, and internal communications to the appropriate depot or department for action.
- Maintain accurate and organised filing systems for invoices, GRNs, cash-up reports, and reconciliations for audit purposes.
- Assist in other departments during staff absences or high-volume periods, ensuring seamless operational support.
- Compile daily reports (e.g., cancelled invoices, cash-up summaries) for distribution to management.
KEY REQUIREMENTS:
- 2 years administrative experience, preferably in sales
- Excellent communication and coordination skills
- Strong administrative skills with attention to detail.
- Good organisational and time management abilities.
- Competence in Microsoft Office and point of sale software
- Ability to work efficiently in a fast-paced operational environment
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