Job Description
About the Role
The VAS-Business Support Specialist/Controller role at Durpro Workforce Solutions is a critical position that ensures the smooth functioning of operational processes related to Value-Added Services (VAS). This involves troubleshooting issues, supporting daily operations, coordinating with various stakeholders, and ensuring seamless service delivery.
Key Responsibilities
• Troubleshoot and resolve daily recon queries from Retailers and CO
• Maintain Retailer VAS Agreements, ensuring VAT, Bank Account and Company Registration numbers are validated.
• Maintain the Retailer Activation lists ensuring all stakeholders are aligned.
• Resolve Central office recon exceptions from service providers.
• Troubleshot system transactions and voucher failures, working with technical teams and vendors for resolution.
• Log calls for any system malfunctions and ensure it has been resolved.
• Assist in launching new VAS services, ensuring all operational aspects are in place.
• Conducting analysis to support decision making related to value added services. This includes analysing retailer and vendor recons/expenses/profitability/sales revenue.
• Working closely with the finance team to ensure accurate reporting across value added services.
• Preparing month end Supplier, Retailer and Business reports.
• Identifying and reporting on any financial risks associated with value added services
• Monitoring the business and financial performance of value added services through Key performance indicators. Identifying trends and deviations from targets set.
• Other Adhoc Functions
Requirements
• Technical Proficiency
• Time Management and Multitasking
• Collaboration and Teamwork
• Customer Service Excellence
• Multichannel Communication
• Strong communication skills
Must have a high stress tolerance and the ability to prioritise and execute tasks efficiently in a highly pressurized environment.
Qualifications
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Retail Jobs in Kwazulu-Natal
In the retail sector of Kwazulu-Natal, South Africa, the general job market trends suggest a relatively stable industry with opportunities for growth and development. Typically, retailers in this region focus on providing excellent customer service while managing inventory and maintaining store appearance. Generally, these roles require adaptability to changing consumer needs and preferences.
Salaries for retail positions in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Commonly, entry-level roles may start within the R10 000 – R15 000 per month range, while experienced professionals may earn between R25 000 – R40 000 per month or more. It’s essential to note that these figures are only a general guide and actual salaries can vary significantly.
To succeed in retail positions, common skills include excellent communication and interpersonal skills, the ability to work well under pressure, and basic knowledge of point-of-sale systems and inventory management software. Other important skills typically required include attention to detail, customer service skills, and the ability to adapt to new technologies and processes. Generally, retailers in this region are expected to be proactive and responsive to customer needs.
The retail sector is a diverse industry, with various sectors commonly employing these roles. Financial services sector retailers often provide financial products and services, while technology industry retailers focus on electronic goods and gadgets. Manufacturing sector retailers may sell products manufactured locally or imported from other countries. Retailers working in these industries typically require knowledge of their specific product lines and market trends.
For career development, retail professionals can expect opportunities to advance into management roles or specialize in a particular area, such as visual merchandising or supply chain management. Typically, promotions are based on performance, customer service skills, and adaptability to new initiatives and technologies. With experience and additional training, retailers can move into more senior roles, including store manager or district manager positions, or explore related careers in fields like marketing or human resources.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Always arrive 10-15 minutes early for interviews to show punctuality and reliability.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Cape Town: Chief Operations Officer (COO) posted by Petroleum Agency SA (PASA)
Contract: Five (5) year fixed-termLocation: Cape Town, South Africa About the CompanyPetroleum Agency SA (“PASA”), a subsidiary of CEF SOC…
View JobCape Town: Chief Financial Officer (CFO) posted by Petroleum Agency SA (PASA)
Contract: Five (5) year fixed-termLocation: Cape Town, South Africa About the CompanyPetroleum Agency SA (“PASA”), a subsidiary of CEF SOC…
View JobGauteng: Financial Accountant posted by Network Finance
Company and Job DescriptionIn logistics and supply chain, timing is everything - and so is having the right financial insight…
View JobGauteng: BI Specialist posted by Network Finance
Responsibilities:End-to-End BI Development: Lead the full development life cycle of BI projects—from initial issue statement and analysis to design,...
View JobWestern Cape: Tax Accountant posted by Communicate Finance
Assist with auditsRespond to tax queriesReview and prepare tax provisionsPerform tax calculationsPerform tax reconciliationsDraft tax adjusted financial...
View JobGauteng: Compliance Administrator posted by Signa Opportunity
Purpose of the Role:The Compliance Administrator will be responsible for ensuring that the company complies with legal,regulatory, and internal policy...
View Job
Browse Employers
Job Alerts