East London: BRANCH MANAGER posted by Work Africa

About the Role

Work Africa is seeking an experienced Branch Manager to join their team in East London. The successful candidate will be responsible for leading the branch’s operations, driving sales growth, and ensuring excellent customer service.

Key Responsibilities

• Leadership & Team Development: Recruit, train, mentor, and manage staff to build a motivated, high-performing team with strong collaboration and engagement.
• Sales Growth & Market Development: Implement strategies to grow sales, expand the customer base, increase market share, and explore new geographical opportunities.
• Operations & Supply Chain Management: Oversee branch operations including sales, stock control (ensure adequate stock availability, minimize stock outs, dead stock and prevent stock losses) procurement, customer service, and supply chain efficiency.
• Financial Management: Monitor and report on budgets, sales, expenses, and profitability; manage pricing, margins, and cost-control initiatives.
• Customer Service & Continuous Improvement: Drive service excellence, use customer feedback for improvement, and lead initiatives to enhance productivity, quality, and safety.
• Compliance & Risk Management: Ensure compliance with laws, regulations, and company policies while safeguarding assets and implementing effective risk management strategies.

Requirements

• Matric
• Relevant tertiary qualification in Business, Operations, or related field (advantageous)
• Minimum 5 years management experience with a sound track record in running a B2B business and understanding the factors that affect profitability of a stocking and trading business.
• Proven experience as a Branch Manager or in a senior leadership role within the building materials, aluminium, or construction supply industry.

Qualifications

No formal education/certifications mentioned.