Job Description
Key Account Manager (Account Management | Customer Success | Revenue Expansion)
Location: Office-based with periodic merchant visits – East London, Mthata and Queenstown
Employment Type: Permanent | On-site
Turn relationships into revenue. Data into decisions. Merchants into long-term partners.
This is a strategic, consultative commercial role for someone who loves building relationships, analysing performance, and growing accounts over time.
As a Key Account Manager, youll act as trusted advisor to an established merchant base, helping clients unlock the full value of an integrated fintech platform spanning payments, capital, software and VAS.
Think Customer Success meets Commercial Account Management.
What youll be doing
Drive revenue growth through structured upsell and cross-sell strategies
Analyse merchant data to identify opportunities and churn risks
Proactively retain and reactivate merchants
Build strong relationships via regular check-ins, education sessions and tailored support
Maintain CRM discipline and performance reporting
Collaborate with Growth Executives and internal teams to align growth strategy
What you bring
- 3+ years experience in Account Management, Customer Success or Commercial Sales
- Strong analytical mindset and CRM proficiency
- Fintech / financial services / merchant services experience (advantage)
- Matric (tertiary qualification in Business / Commerce / Marketing advantageous)
- Excellent communication and relationship-building skills
- Drivers licence and own vehicle
Success looks like
Revenue growth across your merchant portfolio
Increased product penetration
Reduced churn
High client engagement
Clean CRM reporting
Youll thrive here if you are
- Commercially sharp
- Consultative by nature
- Relationship-driven
- Data-led
- Comfortable owning outcomes
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Eastern Cape
The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.
In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.
Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.
The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.
Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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