East London: MANAGER: CALL CENTRE (STUDENT ENROLMENTS) posted by Work Africa

MANAGER: CALL CENTRE (STUDENT ENROLMENTS)/EAST LONDON Job applicants MUST HAVE previous Call Centre Management experience, non-negotiable

Essential Work Experience

10 years in Contact Centre Sales Management

Track record of management experience and capability to manage, motivate teams and lead them in achieving objectives.

Strong understanding of sales strategies, metrics, and performance Management

Proficiency in Microsoft Office Suites and CRM Software; Power BI

High level of professionalism and attention to detail, with ability to work under pressure and meet deadlines.

Excellent analytical skills with the ability to interpret complex data and trends.

Strong leadership, team management, problem-solving skills.

Ability to motivate and inspire sales teams to achieve high performance.

Functional Accountability

Monitor and analyse enrolment performance metrics

Analyse data Identify trends, opportunities, and areas for improvement

Collaborate with leadership to align enrolment strategies with organizational objectives.

Identify best practices and innovative approaches to improve enrolment processes

Oversee the implementation and utilisation of tools and CRM systems

Ensure enrolments team are effectively using tools and systems to track and manage their activities.

Set clear performance goals and targets in collaboration with leadership.

Develop and manage performance tracking systems

Provide ongoing coaching and support to enrolment team members

Conduct regular performance reviews

Prepare and present performance reports to senior management

Implement corrective actions and performance improvement plans as needed.

Evaluate and refine enrolment processes

Stay informed about industry trends, market conditions, and competitive landscape.

Use market insights to adjust enrolment strategies and tactics accordingly.

Provide recommendations on product positioning and market opportunities.

Implement best practices and continuous improvement initiatives

Conduct regular reviews of sales processes and make recommendations for enhancements.

Salary Market related

Application Process: Please apply online or mail CV to *****@*****.co.za with CALLCENTREMANAGER as a reference. If you dont hear from us within 4 weeks of your application, please consider your application unsuccessful