East London: Sales Assistant posted by Kempston Recruitment

Minimum skills and experience required:

• Previous retail or customer service experience (pet industry advantageous)
• Strong communication and interpersonal skills
• Basic computer literacy (POS, Excel beneficial)
• Strong numerical and administrative accuracy
• Ability to follow procedures and work systematically
• Honest, reliable, and able to work independently
• Ability to manage multiple tasks and meet deadlines
• Social media familiarity (Facebook/WhatsApp groups)
• Stock control and cash-up experience advantageous

Duties and Responsibilities:
The successful candidate would be required, but not limited to;
 
Customer Service

• Assist and attend to all customers entering the store
• Provide product information and support client needs
• Uphold company values: honesty, openness, integrity, constructive behavior, client focus, respect for all

 Stock Control and Administration

• Daily stock monitoring, receiving, counting, and control
• Checking expiry dates and reporting stock with <3 months remaining
• Minimum 3 departmental stock takes per week
• Stock ordering, insertion, pricing, adjustments, and updating
• Monthly stock reports, supplier summaries and GP tracking

 Cash Management and Financial Duties
Daily:

• Cash-up and balancing of takings
• End-of-day procedures
• Reconciling stock sales to card machine reports
• Recording invoices and petty cash control
• Sales reporting to the owner

 Weekly:

• Cash counting and reconciliation
• Banking
• Ensure change levels are maintained

 Monthly:

• Stock sales reporting (department and detailed)
• Refund processing
• Stock-on-hand reporting
• Daily sales captured into cashbook
• Summary of invoices and credit notes
• Month-end stock summary per supplier
• Monthly GP reporting
• Personal sales capture

 Store Presentation and Marketing

• Keep the store neat, clean, and visually appealing
• Set up product promotions and poster displays
• Update Facebook page 2–3 times weekly
• Post small adverts to community buy/sell groups (min. 4 groups; 2 posts/week)

 Key Performance Indicators (KPIs)

• Monthly/annual sales budget and target achievement
• GP% performance
• Store growth
• Stock value reporting
• Marketing activity effectiveness