East London: Technical Fleet Operations & Telematics Specialist posted by Profile Personnel

We are seeking a high-calibre Technical Fleet Operations & Telematics Specialist to take ownership of the technical and operational nerve centre of our fleet environment. This is not a traditional administrative role. It is ideally suited to a technically strong, detail-driven professional who thrives at the intersection of fleet operations, I.T. infrastructure, AI-powered telematics and client support.

You will be responsible for ensuring that all tracking systems, AI camera technologies and technical infrastructure are fully optimised, while coordinating field operations and delivering a high standard of service to corporate clients.

Key Responsibilities

Fleet Systems & Operations Management

• Manage and optimise cloud-based Fleet Management Systems (FMS) to ensure accurate, automated workflows.
• Monitor system performance and ensure maximum uptime across all fleet assets.
• Conduct regular data integrity audits, ensuring all vehicles, SIM cards and devices are correctly configured and reporting.

Telematics & AI Camera Systems

• Configure, calibrate and monitor AI-driven camera systems (ADAS and DSM).
• Support platforms such as Netradyne, Lytx, HikVision and MDVR solutions.
• Assist with remote setup of AI safety features, including driver behaviour and fatigue monitoring.

Technical Installation & Lifecycle Coordination

• Coordinate field technicians and fitters for installations, repairs and de-installations.
• Manage the full technical lifecycle of telematics hardware deployments.
• Perform remote system health checks to confirm device communication before job completion.
• Provide remote technical guidance on hardware installation, wiring and signal testing.

Networking & Technical Troubleshooting

• Diagnose and resolve connectivity issues related to APNs, IP addressing, DNS, VLANs and network latency.
• Troubleshoot hardware-to-server communication failures.
• Ensure seamless integration between tracking units, cameras and associated systems.

Client Relationship Management

• Act as the primary technical contact for corporate clients.
• Translate technical issues into clear, professional communication.
• Provide real-time updates on installations, faults and resolutions.
• Maintain strong client relationships, even in high-pressure or escalated situations.

SLA & Service Delivery

• Monitor and enforce Service Level Agreements (SLAs).
• Ensure Unit Down and Camera Fault issues are resolved within required timeframes (2448 hours).
• Maintain high responsiveness to client queries, particularly for critical issues.

Minimum Requirements

• Experience:
  • Minimum 3+ years in a technical administrative, telematics or fleet management environment.
  • Exposure to Tracker, Cartrack, Ctrack, Mix Telematics, Bidfreight or Kargo National is highly advantageous.
• Technical Knowledge:
  • Strong understanding of GPS/GSM communication and telematics systems.
  • Experience with AI dashcams, MDVR or CCTV systems.
  • Solid networking fundamentals, including IP, APN, DNS and VLANs.
• Systems & Tools:
  • Proficiency in platforms such as Ctrack, Cartrack or Mix Telematics.
  • Experience working with CRM and telematics back-office systems.
• Communication & Soft Skills:
  • Excellent verbal and written communication skills in English.
  • Ability to remain calm, professional and solutions-focused under pressure.
  • Strong coordination and organisational ability.
• Advantageous:
  • Afrikaans or Xhosa language skills.
  • Experience supporting field technicians remotely.

Should you wish to apply please email your CV to .za

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.