Job Description
About the Role
We are seeking a high-calibre Technical Fleet Operations & Telematics Specialist to take ownership of the technical and operational nerve centre of our fleet environment. This is not a traditional administrative role. It is ideally suited to a technically strong, detail-driven professional who thrives at the intersection of fleet operations, I.T. infrastructure, AI-powered telematics and client support.
Key Responsibilities
- Manage and optimise cloud-based Fleet Management Systems (FMS) to ensure accurate, automated workflows.
- Monitor system performance and ensure maximum uptime across all fleet assets.
- Conduct regular data integrity audits, ensuring all vehicles, SIM cards and devices are correctly configured and reporting.
- Configure, calibrate and monitor AI-driven camera systems (ADAS and DSM).
- Support platforms such as Netradyne, Lytx, HikVision and MDVR solutions.
- Assist with remote setup of AI safety features, including driver behaviour and fatigue monitoring.
- Coordinate field technicians and fitters for installations, repairs and de-installations.
- Manage the full technical lifecycle of telematics hardware deployments.
- Perform remote system health checks to confirm device communication before job completion.
- Provide remote technical guidance on hardware installation, wiring and signal testing.
- Diagnose and resolve connectivity issues related to APNs, IP addressing, DNS, VLANs and network latency.
- Troubleshoot hardware-to-server communication failures.
- Ensure seamless integration between tracking units, cameras and associated systems.
- Act as the primary technical contact for corporate clients.
- Translate technical issues into clear, professional communication.
- Provide real-time updates on installations, faults and resolutions.
- Maintain strong client relationships, even in high-pressure or escalated situations.
- Monitor and enforce Service Level Agreements (SLAs).
- Ensure Unit Down and Camera Fault issues are resolved within required timeframes (2448 hours).
- Maintain high responsiveness to client queries, particularly for critical issues.
Requirements
- Experience: Minimum 3+ years in a technical administrative, telematics or fleet management environment.
- Technical Knowledge: Strong understanding of GPS/GSM communication and telematics systems. Experience with AI dashcams, MDVR or CCTV systems. Solid networking fundamentals, including IP, APN, DNS and VLANs.
- Systems & Tools: Proficiency in platforms such as Ctrack, Cartrack or Mix Telematics. Experience working with CRM and telematics back-office systems.
- Communication & Soft Skills: Excellent verbal and written communication skills in English. Ability to remain calm, professional and solutions-focused under pressure. Strong coordination and organisational ability.
Salary & Benefits
Not mentioned
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Eastern Cape
The Eastern Cape, South Africa is home to a diverse range of industries and IT/Computer positions, with general job market trends indicating a steady demand for skilled professionals in this field. Typically, roles in the IT/Computer sector are highly sought after, particularly in sectors such as technology, financial services, and manufacturing, where digital transformation and innovation are driving business growth.
In terms of salary expectations, it’s generally true that IT/Computer professionals in Eastern Cape can expect to earn a broad range of salaries, depending on factors such as experience, company size, industry sector, and specific job requirements. While exact figures may vary widely, a common salary range for entry-level positions is typically between R400 000 and R800 000 per annum, with experienced professionals earning upwards of R1 million to R2 million or more, depending on the specific role and industry.
Common skills required for IT/Computer roles in Eastern Cape often include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile or Scrum. Additionally, strong understanding of data structures, algorithms, and software engineering principles are typically expected. Other essential skills may include proficiency in operating systems such as Windows or Linux, experience with cloud computing platforms like AWS or Azure, and knowledge of cybersecurity principles.
The Eastern Cape is also home to various industries that commonly employ IT/Computer professionals, including the technology industry, financial services sector, manufacturing sector, and healthcare industry. These sectors often require specialized skills and expertise in areas such as software development, data analytics, IT project management, and cybersecurity.
Career progression for IT/Computer professionals in Eastern Cape can vary widely depending on individual goals and aspirations. Typically, entry-level positions may lead to opportunities in mid-level roles, such as senior software engineer or technical lead, before advancing to leadership positions like team manager or director of technology. Opportunities for career development may include specialising in a specific area, pursuing advanced qualifications like a master’s degree, or taking on mentorship or coaching roles within the organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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