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Eden: Front Office Team Leader posted by Premier Hotels & Resorts Ltd

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Job Description

We are looking for a dynamic and guest-focused Front Office Team Leader to join our team at our Resorts in Knysna. If you have a passion for hospitality and leadership, this role offers the perfect opportunity to elevate your career in a supportive and professional environment. Key Responsibilities: Oversee daily front office operations to ensure smooth and efficient service delivery. Lead, train, and motivate the front office team to provide exceptional guest experiences. Handle guest queries, complaints, and requests promptly and professionally. Assist with check-ins, check-outs, reservations, and other front desk duties as required. Ensure compliance with hotel policies, procedures, and standards. Collaborate with other departments to ensure seamless communication and guest satisfaction. Support the Front Office Manager in achieving departmental goals and KPIs. Requirements: Proven experience in a front office or similar role within the hospitality industry. Previous supervisory or team leadership experience is essential. Proficiency in hotel management systems and front desk operations. Strong communication, problem-solving, and organisational skills. A guest-centric mindset with the ability to manage a team effectively. Flexibility to work shifts, weekends, and public holidays. Minimum Qualifications & Experience: Grade 12 qualification. A relevant hospitality qualification will be an advantage. 2 years of front office experience in a hotel environment. Why Join Us? Be part of a team that values excellence, professionalism, and growth. Enjoy working in a welcoming environment with opportunities for career development. Contribute to creating memorable experiences for our guests. If you are passionate about hospitality and ready to take on a leadership role, we invite you to apply!

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How to Apply

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About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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