Job Description
About the Role
Morgan Group Ermelo is seeking a Parts Sales Executive to join our dynamic team. The primary purpose of this role is to achieve the gross profit and sales targets as set by the dealership and manufacturer, while ensuring excellent customer service and satisfaction at all times.
Key Responsibilities
- Achieve and exceed monthly Parts Sales Targets.
- Assist customers in identifying and selecting the correct parts for their vehicles.
- Accurately invoice and process all parts sales.
- Use catalogues and electronic systems to determine new parts, replacements, and compatible options.
- Identify replacement parts based on inspection of old parts, customer requests, or descriptions of vehicle issues.
- Source parts from alternate vendors when not available in-house.
- Handle payments and cash transactions accurately.
- Maintain up-to-date inventory records and replenish stock when required.
- Process telephonic and counter sales orders efficiently.
- Organize, label, and store parts systematically in the stockroom.
- Respond to customer queries and resolve issues promptly and professionally.
- Coordinate and manage parts deliveries to customers or internal departments.
- Conduct follow-ups to ensure customer satisfaction post-purchase.
- Build and maintain strong customer relationships, understanding individual needs and offering tailored solutions.
- Collaborate with internal departments (e.g., Service and Workshop) to ensure smooth operations and customer satisfaction.
- Adhere to all dealership and manufacturer standards, policies, and procedures.
Requirements
- Matric or equivalent qualification (essential).
- Minimum of 12 years experience in Automotive Parts Sales, preferably within a dealership environment.
- Strong product knowledge and familiarity with parts cataloguing systems.
- Excellent communication and customer service skills.
- Strong administrative and organizational ability.
- Computer literate (experience with Evolve will be an advantage).
- Valid drivers license.
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
(No salary or benefits information mentioned in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Service Jobs in Mpumalanga
The automotive service sector in Mpumalanga is a vital part of the economy, with a growing demand for skilled technicians and mechanics to support the maintenance and repair of vehicles. Typically, this industry experiences fluctuations in job demand due to changes in economic conditions and consumer spending patterns. However, generally speaking, there is always a need for qualified professionals to work on vehicles, making it a stable career choice.
When it comes to salaries, it’s common for automotive service positions to fall within the range of R400 000 to R600 000 per annum, depending on factors such as experience, company size, and industry sector. Typically, senior roles or those in larger companies may command higher salaries, while entry-level positions may be lower. However, these figures are only a rough guide, and actual salaries can vary significantly.
Common skills required for automotive service roles include mechanical aptitude, problem-solving abilities, effective communication skills, attention to detail, time management, and the ability to work under pressure. Generally, a strong foundation in mathematics and physics is also essential. Many technicians and mechanics start their careers as apprentices or learners, working under the guidance of experienced professionals before gaining formal qualifications.
The automotive service sector is often found in various industries, including manufacturing, transportation, and the financial services sector. In Mpumalanga, common employers include well-established companies that manufacture vehicles, provide logistics services, and support the mining industry. These roles can be a great starting point for career development, with opportunities to move into management or specialized fields such as vehicle inspection or diagnostic work.
For those considering a career in automotive service, there are several development opportunities available. Typically, on-the-job training and apprenticeships are common entry points, followed by formal qualifications at vocational schools or technical colleges. With experience, technicians and mechanics can progress to supervisory roles or even start their own businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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