Job Description
About the Role
A dynamic financial services company is seeking an experienced Admin Team Leader to coordinate the administrative functions within Core Connect. The role provides support to the Call Centre, Managers, and agents, ensuring operational excellence and high service standards within the collections environment.
Key Responsibilities
- Lead and manage the Admin team to ensure daily tasks are completed efficiently.
- Monitor agent performance, productivity, and provide daily reports to supervisors and management.
- Maintain compliance with SOPs and company procedures.
- Provide employee support, including query resolution, training, and coaching for agents.
- Coordinate client relationships and respond to client requirements promptly.
- Manage the admin queue to ensure all queries are addressed within required timeframes.
- Provide operational support to the Call Centre and resolve escalated queries.
- Support finance and complaints departments with query resolution.
- Conduct high-level investigations and escalate issues to management as needed.
- Perform general administration and ad hoc tasks as required.
Requirements
- Matric (NQF4)
- Minimum 3 years of administration experience, preferably in debt review or collections
- Minimum 3 years of leadership experience
- Proficiency in MS Office and IT applications
- Excellent query resolution, communication, and interpersonal skills
- Basic understanding of collections processes, SLAs, and SOPs
Qualifications
None mentioned.
Salary & Benefits
Salary: negotiable.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Accounting / Finance Jobs in KwaZulu-Natal
In KwaZulu-Natal, South Africa, the accounting and finance sector is a vital component of the economy, often driving business growth and stability. Typically, professionals in this field are in high demand, particularly in sectors such as financial services, technology, and manufacturing. Generally, these roles require strong analytical skills, attention to detail, and excellent communication abilities.
When it comes to salary expectations, it’s common for accounting and finance professionals in KwaZulu-Natal to earn between R500 000 and R1 million per annum, depending on factors such as level of experience, company size, and industry sector. However, please note that these figures are broad estimates and can vary significantly depending on individual circumstances. For instance, senior executives or those working for large corporations may earn higher salaries, while entry-level positions might start at a lower end of the scale.
Common skills required for accounting and finance roles in KwaZulu-Natal include proficiency in financial software such as SAP or Xero, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, attention to detail and organizational prowess. Typically, professionals in this field also possess a degree in accounting, finance, or a related field, with many holding professional certifications like the Certified Public Accountant (CPA) designation.
Many industries commonly employ accounting and finance professionals, including the financial services sector, technology industry, manufacturing sector, and public sector organisations. These roles often involve managing financial data, preparing financial statements, and providing strategic advice to clients or senior management.
For career development, it’s common for accounting and finance professionals to progress through various roles, such as financial analyst, senior accountant, or financial manager. Many also pursue further education or certifications to enhance their skills and stay up-to-date with industry trends. Ultimately, a career in accounting and finance can offer strong job security, opportunities for advancement, and competitive salaries, making it an attractive option for those looking to establish a stable and rewarding career.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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