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Franschhoek: Duty Manager / Host (Retreat & Hotel) – Franschhoek posted by Phoenix Recruitment

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Job Description

About the Role

Luxury Wellness Retreat & Hotel close to Franschhoek is seeking a skilled and experienced Duty Manager / Host to join their team. As the heartbeat of the guest journey, this role demands intuition, care, and deep accountability. We are looking for a candidate who can balance operational excellence with empathy and attention to detail.

Key Responsibilities

  • Guest Experience & Hosting: Ensuring every detail of guest stay is thoughtfully supported, beautifully executed and energetically held.
  • Act as guest’s anchor during their stay, responsible for translating the intention into lived experience.
  • Warmly welcome and orientate guests on arrival
  • Hold and guide the flow of check-ins and check-outs
  • Ensure all departments are aligned for guest arrivals and key rituals
  • Conduct final room checks in collaboration with the Housekeeping Manager
  • Update bookings, guest records and manage extensions changes of stay
  • Schedule or adjust rituals, rhythms and experiences during a guest’s stay
  • Liaise with external practitioners where needed
  • Coordinate additional activities, transfers and reservations
  • Oversee readiness of public guest spaces, alongside the Housekeeping Manager
  • Ensure guest purchases from the Farm Shop and Atelier are processed and recorded with care
  • Maintain and manage guest golf cart cleanliness and readiness

Requirements

  • Matric Tertiary qualification in Hospitality or Hotel Management
  • Minimum of 3 years Duty Manager or Assistant Hotel Management experience
  • Previous 5* Hotel experience
  • Certificate in First Aid/Fire Fighting/Health and Safety, would be advantageous
  • Valid Driver’s license
  • Computer skills including proficiency in the use of Protel & MS Office
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Qualifications

  • Completed Matric (if applicable)
  • Tertiary qualification in Hospitality or Hotel Management
  • Relevant diploma/certificate in hospitality or hotel management

Salary & Benefits

No salary information is available.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Stellenbosch

The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.

Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.

The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.

Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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