Franschhoek: Duty Manager | La Residence posted by The Royal Portfolio
Posted on 2025-06-17 00:00:00
| Employer | The Royal Portfolio |
|---|---|
| Category | Other Tourism/Hospitality |
| Location | Western Cape / Franschhoek |
Job Summary
The main purpose of the Duty Manager is to manage and control the daily operations at La Residence. To ensure that the standards of the Royal Portfolio are met in order to contribute to the purpose of the company “To give our guests a complete experience and a perfect stay”.
MAIN DUTIES & RESPONSIBILITIES
- Provide a warm and professional welcome to guests upon arrival.
- Ensure smooth and efficient check-in and check-out processes.
- Offer personalised concierge services and anticipate guest needs.
- Guide site inspections and escort guests around the property.
- Build and maintain strong relationships with guests
- Conduct regular room inspections for cleanliness and readiness.
- Coordinate with housekeeping for timely room readiness and turn-down services.
- Communicate guest movements to housekeeping.
- Address any maintenance issues promptly
- Oversee breakfast, lunch, afternoon tea, and dinner services.
- Ensure the restaurant runs smoothly during all service periods.
- Maintain knowledge of the F&B services and industry trends.
- Ensure staff are punctual and dressed according to TRP uniform standards.
- Check set up and tables before service
- Maintain cleanliness and setup of all guest areas.
- Monitor health and safety standards throughout the hotel.
- Ensure decisions prioritise company interests and guest/staff safety
- Review and manage daily reports (occupancy, guest feedback, maintenance).
- Update and manage guest profiles.
- Support Senior Duty Manager in policy implementation.
- Assist in setting and achieving short and long-term operational goals.
- Participate in and manage specific projects to enhance guest experience.
- Assist and support the Rooms Division and Food & Beverage Department.
- Act as Senior Manager and point of contact in the absence of General Managers.
REQUIREMENTS & QUALIFICATIONS
- 5 years Experience in a luxury 5* establishment (Required)
- 3 years Room Division Experience (Preferred)
- 3 years Food & Beverage Experience (Preferred)
- 3 years Housekeeping Experience (Preferred)
- 5 years Hotel Management Experience (Required)
- Diploma in Hospitality (Required)
- Strong English verbal and written communication skills
- International Language (Advantageous)
- Systems – Micros (POS), Opera (PMS), Microsoft Office
- Must live locally and be familiar with the restaurants, wine farms and venues in and around Franschhoek.
It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Franschhoek
More jobs in Western Cape
Browse Other Tourism/Hospitality Jobs
Browse The Royal Portfolio Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Franschhoek: Waiter posted by Craven Cottage CC
Duties nbspGreet all guests warmly and professionallyProvide friendly, courteous, and professional service at all times.Understand the sequence of service...
View Job
Waiter
Franschhoek: Duty Manager posted by Craven Cottage CC
ResponsibilitiesFacilitate a seamless stay planning of the guest journey and making contact with guests during their stay for updates feedbackDeal with and...
View Job
Duty Manager
Franschhoek: Housekeeper posted by Craven Cottage CC
ResponsibilitiesUpkeep and cleaning of hotel rooms and communal guest areasPerform turndown and general housekeeping services to facilitate a seamless stay...
View Job
Housekeeper
Franschhoek: PAINTER / GENERAL MAINTENANCE posted by Leeu Collection South Africa (Pty) Ltd.
Key ResponsibilitiesPerform general repairs and maintenance tasks throughout the hotel, including plumbing, electrical, carpentry, and painting mainly...
View Job
PAINTER / GENERAL MAINTENANCE
Franschhoek: Reservationist | Luxury Wine Estate | Franschhoek | Ss posted by HotelJobs
Reservationist Luxury Wine Estate FranschhoekKendrick Recruitment is seeking a professional and engaging Reservationist to join a presti...
View Job
Reservationist | Luxury Wine Estate | Franschhoek | Ss
Franschhoek: Duty Manager | La Residence posted by The Royal Portfolio
The main purpose of the Duty Manager is to manage and control the daily operations at La Residence. To ensure that the standards of the Royal Portfolio are...
View Job
Duty Manager | La Residence
Franschhoek: Porter posted by Kendrick Recruitment
Porter Luxury Wine Estate FranschhoekKendrick Recruitment is seeking a reliable and hardworking Porter to join a luxury wine estate based in...
View Job
Porter
Franschhoek: Housekeeper posted by Kendrick Recruitment
Housekeeper Luxury Wine Estate FranschhoekKendrick Recruitment is seeking a reliable and detail-oriented Housekeeper to join a luxury wine estate located in...
View Job
Housekeeper
Franschhoek: Reservationist posted by Kendrick Recruitment
Reservationist Luxury Wine Estate FranschhoekKendrick Recruitment is currently seeking a professional and engaging Reservationist to join a prestigious...
View Job
Reservationist
Franschhoek: Porter | La Residence posted by The Royal Portfolio
The Porters at La Residence are a vital part of our guests experience during their time with us. From assisting with luggage during arrivals and departures,...
View Job
Porter | La Residence
Franschhoek: Night Auditor | La Residence posted by The Royal Portfolio
The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22.00 - 07.00 daily. In the absence of most staff, and Senior...
View Job
Night Auditor | La Residence
Franschhoek: Waiter posted by Kendrick Recruitment
Waiter Luxury Wine Estate Franschhoek Salary Negotiable DOEKendrick Recruitment is now seeking an experienced and enthusiastic Waiter to join a renowned...
View Job
Waiter
Franschhoek: Partnerships & Gifting Manager posted by Craven Cottage CC
Duties nbspStrategic partnerships Identify, pitch and secure collaboration opportunities with companies, brands, agencies and corporate clients that align...
View Job
Partnerships & Gifting Manager
Franschhoek: Restaurant Supervisor posted by Craven Cottage CC
Duties nbspEnsure that opening and closing procedures are followed precisely, and daily shift procedures are completed.Manage table allocations efficiently,...
View Job
Restaurant Supervisor
Franschhoek: Assistant Hotel Manager posted by Craven Cottage CC
Duties nbspEnsure that world-class service is consistently delivered to all guests across the hotel, as measured by online reputation metrics and direct...
View Job
Assistant Hotel Manager
Franschhoek: Junior Pastry Chef posted by Craven Cottage CC
DutiesnbspPrepare and design a wide variety of high-quality pastries, desserts, and other baked goods for the restaurant menu.Develop new and exciting...
View Job
Junior Pastry Chef
Franschhoek: Housekeeping Supervisor posted by Craven Cottage CC
Duties nbspTeam Leadership Provide direction and oversight to the housekeeping team.Operational Objectives Implement and achieve daily service...
View Job
Housekeeping Supervisor
Franschhoek: Landscaping General Worker posted by Craven Cottage CC
DutiesMaintain the gardens and landscapes of the properties, ensuring plan growth, design and neatness in line with the aesthetic styleReduce any accident...
View Job
Landscaping General Worker
Franschhoek: Porter / Driver posted by Craven Cottage CC
RequirementsMust have complete Grade 12Incumbent to have excellent proficiency and understanding of the English languageValid Driverrsquos license amp...
View Job
Porter / Driver
Franschhoek: Receptionist posted by Kendrick Recruitment
Receptionist Luxury Wine Estate FranschhoekKendrick Recruitment is seeking a professional and courteous Receptionist to join a luxury wine estate based in...
View Job
Receptionist
Franschhoek: Houseman posted by Craven Cottage CC
DutiesnbspAssist housekeeping through supplying rooms with clean linen, towels, supplies and collect dirty laundry and deliver other relevant itemsPerform...
View Job
Houseman
Franschhoek: Junior Pastry Chef posted by Leeu Collection South Africa (Pty) Ltd.
Main ResponsibilityAs a Junior Pastry Chef, you are responsible for creating a variety of baked goods and desserts, ensuring quality, consistency, and...
View Job
Junior Pastry Chef
Franschhoek: SOUS CHEF posted by Leeu Collection South Africa (Pty) Ltd.
Assist the Executive Chef in maintaining standard and an efficient operation, controlling and guiding the staff of all kitchens, you are the second in...
View Job
SOUS CHEF
Franschhoek: CHEF DE PARTIE posted by Leeu Collection South Africa (Pty) Ltd.
Are you a passionate and skilled Chef de Partie looking to elevate your culinary journey? Were seeking a dedicated professional to join our dynamic kitchen...
View Job
CHEF DE PARTIE
Franschhoek: Housekeeping Manager (Executive Housekeeper) posted by Leeu Collection South Africa (Pty) Ltd.
Experience and SkillsMinimum of 5 years of experience in a similar position within a 5 star luxury propertyImpeccable communication skills both written and...
View Job
Housekeeping Manager (Executive Housekeeper)