Job Description
About the Role
We are seeking an experienced General Manager to join our team at Wild Dreams Hospitality in Franschhoek. As the leader of our store, you will be responsible for the smooth day-to-day running and results-driven management. A positive and motivated team is essential to achieving success in this role.
Key Responsibilities
- Ensure every customer receives outstanding service and a world-class experience
- Maintain full menu knowledge across food, coffee, bar, limited menu items, and beverages
- Oversee kitchen and FOH operations, recipe standards, prep quality, and service efficiency
- Complete daily operational tasks: stock-takes, cash-ups, GAAP entries, wastage, invoice processing
- Lead shifts confidently, assigning duties and ensuring staff complete tasks correctly and on time
- Handle customer queries and complaints professionally and decisively
- Manage ordering processes for bread, cake, fruit, veg, and other essential items
- Drive sales growth by improving systems, service standards, and team engagement
- Uphold all company policies, procedures, and disciplinary standards
Requirements
- Minimum 5 years’ experience in a senior FOH/restaurant/retail management role
- Full operational knowledge of coffee, bar, beverage service, and kitchen processes
- Competent in GAAP (or similar POS systems): invoicing, reporting, stock movement, cash-ups, manufacturing
- Knowledge of company policies, disciplinary procedures, and people management best practices
- Proven ability to lead, coach and motivate a diverse team in a high-energy environment
- Strong organisational and time-management skills, with the ability to prioritise and delegate effectively
- Experience with stock control, ordering, invoice management, wastage, and daily cash-ups
Qualifications
None specified
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Food & Beverage Jobs in Western Cape
In the Western Cape region, the food and beverage industry is a significant contributor to the local economy, with various sectors such as hospitality, manufacturing, and agriculture employing professionals in this field. Typically, job seekers in this industry can expect to find opportunities in areas like restaurant management, quality control, marketing, and sales. Generally, these roles are highly sought after due to the growing demand for food and beverage services.
When it comes to salaries, the range is quite broad, with entry-level positions typically falling within R150 000 – R300 000 per annum, depending on factors such as company size, industry sector, and level of experience. Experienced professionals can expect higher salaries, often ranging from R500 000 – R1 million or more per year. However, please note that these figures are only general estimates and may vary significantly based on individual circumstances.
Common skills for food and beverage professionals include excellent communication and leadership skills, attention to detail, ability to multitask, knowledge of food safety and quality control protocols, and experience with point-of-sale systems and inventory management software. Many employers also look for candidates with a strong understanding of customer service and marketing principles. In some cases, proficiency in languages such as Afrikaans, isiXhosa, or English may be an added advantage.
The industry sectors that commonly employ food and beverage professionals include the hospitality sector, manufacturing sector, financial services sector, and agriculture. These sectors often require professionals to work in fast-paced environments, manage inventory, and maintain high standards of quality control.
Career development opportunities for food and beverage professionals are diverse and extensive. Many aspiring professionals start as entry-level positions and work their way up to senior roles within a few years. Others may choose to pursue further education or training in areas like culinary arts, hospitality management, or food science. With experience, they can move into leadership positions, open their own businesses, or explore roles in related fields like marketing or sales.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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