Job Description
About the Role
We are seeking a highly polished Guest Relations / Senior Front Office Hostess / Estate Duty Manageress to join our exclusive luxury estate in Franschhoek. As the key contact for all guests, you will be responsible for ensuring an exceptional experience from arrival to check-out, and everything in between.
Key Responsibilities
- Check rooms for arrivals and follow up on all reservations
- Update bookings and specific guest requests for rooms and dietary requirements
- Welcome and orientate guests on arrival
- Coordinate with all departments regarding guests’ activities and schedules
- Monitor guests’ activities throughout the estate and communicate any updates to all teams
- Liaise and coordinate with external parties / companies regarding guest needs, tours, purchases, personal requests etc
- Maintain & update digital inventory records
- Assist with set-up of various facilities, restaurant & public areas
- Handle stock takes and purchases for public areas such as guest stationery, candles & general supplies
Requirements
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Excellent problem-solving and conflict resolution skills
- Proven experience in hospitality or customer service
- Knowledge of wine industry (desirable)
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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