Gauteng: Administrator and Telesales posted by Bright Placements (PTY) Ltd

• Matric (Grade 12) – essential.
• Certificate or Diploma in Office Administration, Sales, or Business Management – advantageous.

Experience:

• 2–4 years’ experience in administration and telesales (preferably in an office automation, ICT, or service-based company).
• Experience with office automation products (e.g., Canon, Ricoh, Konica Minolta, Kyocera, HP) advantageous.
• Experience using CRM systems and MS Office (Word, Excel, Outlook) essential.

Skills and Competencies

• Excellent communication and telephone etiquette.
• Strong administrative and organizational skills.
• Good time management and ability to multitask.
• Confident and persuasive sales personality.
• Attention to detail and accuracy in data entry and record-keeping.
• Customer-focused with a professional, friendly attitude.
• Computer literate – proficient in Microsoft Office Suite and CRM software.

Personal Attributes

• Self-motivated and results-driven.
• Professional and well-spoken.
• Reliable, trustworthy, and team-oriented.
• Positive attitude and willingness to learn.
• Ability to work under pressure and meet targets.

Key Performance Indicators (KPIs)

• Number of new qualified leads generated weekly.
• Conversion rate of telesales calls to appointments or sales.
• Accuracy and timeliness of administrative documentation.
• Customer satisfaction and retention levels.
• Support efficiency for the sales and service teams.