Job Description
About the Role
The purpose of this position is to ensure that the service area is professionally managed, creating a welcoming experience for both telephonic and walk-in customers. The successful candidate will be responsible for managing all workshop bookings and relevant administration to meet and exceed aftersales customer expectations.
Key Responsibilities
- Professionally meet and greet customers on arrival.
- Answering calls and scheduling bookings for customers bringing their vehicles in for service/repair.
- Contacting customers for campaigns and arranging bookings.
- Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership.
- Pre-print job cards for the next day’s bookings.
- Ensure that relevant processes affecting effective bookings and aftersales experience are followed.
- Make booking for clients that parts have arrived so that they can be fitted.
- Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information.
- Effectively and professionally handle calls, including the accurate taking of messages and speedy relay thereof to relevant people.
- Responsible for ensuring all documentation is accurately and professionally typed, stored, and can be easily retrieved.
- General administration duties as may be requested by management.
- Phone clients and close tickets.
- Update planning boards for next day bookings.
Requirements
- 2 years Bookings Clerk experience or Service Reception experience in a corporate, retail motor dealership environment.
- Senior Certificate (Grade 12).
- Valid, endorsed drivers license.
- Computer literate (Office suite).
- DMS system knowledge is required.
Qualifications
No qualifications are mentioned as requirements for this position.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Admin / clerical / secretarial Jobs in South Africa
In South Africa, the admin, clerical, and secretarial roles are an integral part of various industries, often providing administrative support to teams across different sectors. Typically, these roles involve a range of tasks such as data entry, correspondence management, report preparation, and calendar organisation, making them essential for any business or organisation.
Generally, salaries for administrative professionals in South Africa can vary widely depending on factors like experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level positions to fall within the R30 000 – R50 000 per annum bracket, with senior roles often ranging between R60 000 – R120 000 per annum or more. However, salaries can fluctuate based on the company’s size, industry sector, and specific job requirements.
Common skills required for administrative professionals in South Africa include proficiency in Microsoft Office software, particularly Excel, Word, and Outlook; strong communication and interpersonal skills; attention to detail and organisational abilities; data entry and management skills; and basic bookkeeping and accounting knowledge. Other valuable skills often include social media literacy, email marketing expertise, and experience with project management tools.
Administrative professionals can be found in various industries, including financial services sector, technology industry, manufacturing sector, as well as public administration and non-profit sectors. In these roles, they play a crucial part in ensuring the smooth operation of businesses or organisations by providing administrative support and maintaining records.
In terms of career development, admin, clerical, and secretarial professionals can expect to progress through various levels within their organisation, often taking on more senior roles such as team leader or assistant manager. With experience and additional training, they may also explore opportunities in related fields like human resources, project management, or business administration.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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