| Date | 2024-12-29 |
|---|---|
| Job Title | Customer Liaison Officer |
| Employer | Stratogo More Information |
| Salary | 15000 |
| Category | Retail |
| Location |
Gauteng / Gauteng |
Job Summary
Role: Client Liaison Officer
Location: Linbro Park – Johannesburg
Desired skills:
- 2-3 years of experience on administrative skills
- Proficiency in Advanced – MS Office
- Excellent communicational and verbal skills
Experience Required: Administration duties including, but not limited to:
Developing strong relationships with customers to maintain existing business
- Preparing and updating Account reports
- Collaborating with various internal departments to ensure fulfilment all customer requests
- Time management and multitasking skills to handle multiple tasks and clients at once
- Strong organizational skills and attention to detail
- Ability to handle pressure
- Ensuring the compliance with our internal commercial and financial processes
- Perform various ad hoc administrative tasks and follow ups as required.
- Supporting the recruitment process
- Prepare Travel Invoices and Sundries
- Support the follow ups on commercial payroll & expenses
- Support onboarding new candidates
- Knowledge of international service operations
- Knowledge of foreign exchange
- Knowledge of Supply Chain processes – Services Industry
- Client relationship management: Building and maintaining relationships with clients and key personnel
- Customer service: Addressing client inquiries and resolving issues
- Client feedback: Monitoring client feedback and working to improve service
- Account management: Processing applications, preparing contracts, invoicing, and managing records
- Administrative functions: Performing a range of administrative functions for the client
- Communication: Responding to client queries and complaints via email, phone, or in person
- Business reviews: Conducting business reviews to ensure client satisfaction
- Sales opportunities: Alerting the sales team to opportunities for further sales
- Client satisfaction surveys: Carrying out client satisfaction surveys and reviews
- Client expectations: Managing client expectations through high-quality customer service
- Record keeping: Keeping detailed records of client interactions and transactions
Customer Liaison Officer position available in Gauteng, Gauteng. This job position was posted by Stratogo. The job has been posted as a char8000 ad on 2024-12-29 at 01:02:26 in the Retail category
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