Job Description
About the Role
Our client, a reliable resource in the Germiston region, is seeking an experienced Customer Service Manager to join their team. They provide high-quality industrial tools and safety gear to major manufacturing sectors, serving large-scale industrial buyers and commercial engineers who rely on accurate, fast technical support to keep their daily operations running without delay. With a customer-first approach, they deliver practical knowledge and zero friction in the complex buying process.
Key Responsibilities
- Coordinate closely with sales staff to manage post-sale follow-ups and ensure client expectations are consistently met.
- Track and manage the daily workflow of all customer orders from initial placement through to final delivery.
- Resolve all complex customer queries regarding specific technical capacities and current supply availability.
- Build strong, repeat business relationships with key accounts through proactive communication and reliable technical advice.
- Maintain a high level of technical understanding regarding the latest industrial fabrication trends and tools.
Requirements
- A minimum of 5 years of proven experience preferably within the welding and industrial sector.
- A working knowledge of MIG, TIG, and MMA machinery and associated industrial supplies.
- A proven track record in a senior internal sales or dedicated client support management role.
- Clear speaking and writing skills to handle high-pressure peak periods and solve stock shortages.
Qualifications
No formal education or certifications are required for this position.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Gauteng
In Gauteng, South Africa, the client services and sales support sector is a common field with a steady demand for professionals who can provide exceptional customer service and administrative support to businesses. Typically, this industry is characterized by a mix of freelance and in-house roles, with many opportunities available across various sectors.
Salary ranges for client services and sales support positions in Gauteng are generally broad, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may start within the range of R400 000 to R600 000 per annum, although this can vary widely. More experienced professionals can expect salaries ranging from R800 000 to R1,200 000 per annum or more. However, it is essential to note that these figures are only general guidelines and may not reflect actual salaries for specific companies or roles.
Common skills required for client services and sales support roles include excellent communication and interpersonal skills, the ability to work independently and as part of a team, proficiency in Microsoft Office applications, strong organisational and time management skills, and often, knowledge of CRM software and other industry-specific tools. Typically, candidates with experience in customer-facing roles or administrative positions tend to be well-suited for these types of jobs.
Many industries commonly employ client services and sales support staff, including financial services sector, technology industry, manufacturing sector, and more. These professionals may provide support to sales teams, manage customer relationships, and assist with administrative tasks such as data entry and record-keeping.
In terms of career development, client services and sales support roles can serve as a stepping stone for those looking to transition into more senior positions or pursue related careers in human resources, marketing, or business development. Typically, professionals who excel in these roles may be considered for promotions or transfer opportunities within their current organisation.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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