Job Description
- Connect with clients across multiple communication channels to build strong relationships and ensure positive experiences.
- Collect feedback from clients through regular check-ins to find what can be improved and discover new opportunities.
- Work with internal teams to quickly and professionally solve client issues.
- Track engagement metrics and prepare reports for management review.
Requirements:
- Completed a tertiary qualification.
- Minimum of 2 years experience in customer service within the Financial Services, or Telecoms industries.
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