• Analyse learning material to ensure that is updated and user friendly
• Work with Subject Matter Experts, training officers and learning and development professional to identify gaps in learning material and make changes where necessary
• Analyse the learning aims of programmes and design solutions (classroom, technology and blended) that align with these
• Conduct needs analyses, including assessing learning needs, audience, and placement
• In collaboration with the learning and development specialist prepare for and conduct workshop
• Incorporate workshop findings into programme and curriculum design
• Programme design, including formulating high-level solution outcomes, curriculum structure, delivery design, and programme evaluation
• Analyse and select appropriate technologies for use
• Organise and place content for effective learning, grounded in learning theory and design principles

 
Curriculum Design and Content Development

• In respect of Needs Assessment: Collaborates with stakeholders to identify and assess learning needs, goals, and objectives.
• Analyses data and feedback to determine the gap between current and desired knowledge or skills.
• In respect Learning Strategy Development: Creates comprehensive learning strategies tailored to the target audience and learning objectives.
• Selects appropriate learning methods, tools, and technologies to facilitate effective learning experiences.
• Designs structured learning paths or curricula to ensure a cohesive and progressive learning journey.
• In respect of Curriculum Design: Develops instructional materials, including courses, modules, and learning resources.
• Defines learning objectives, outcomes, and assessments to measure learner progress.
• Ensures alignment with industry standards, best practices, and relevant learning theories.
• In respect of Technology Integration: Utilizes e-learning platforms, Learning Management Systems (LMS), and other educational technologies to enhance the learning experience.
• Incorporates multimedia elements, gamification, and interactive content to engage learners.
• In respect of Content Creation and Curation: Generates or curate learning materials, including text, video, and interactive content.
• Keeps content up-to-date and relevant by monitoring industry trends and feedback.
• In respect of Evaluation and Improvement: Implements assessment methods to measure the effectiveness of learning strategies.
• Continuously analyses and reviews learning programmes, adjusting, and improvements based on feedback and data.
• In respect of Learning Support: Provides guidance and support to learners, instructors, or facilitators.
• Fosters a positive learning environment and help when learners encounter challenges.
• In respect of Policy Alignment and Compliance: Stays up-to-date with emerging educational trends and technologies.
• Integrates innovative approaches to learning strategy design and stays updated on labour laws, regulations, and industry best practices that impact Organization’s learning strategies.
• Ensures that learning strategy design practices are compliant with all relevant laws and Organization policies.
• Develops and update People policies to reflect changes in employment regulations.
• Ensures that any grants or external funding received for learning initiatives are used in compliance with grant guidelines and regulations.
• Stays informed about emerging learning technologies and their potential applications.
• Evaluates the suitability of new technologies for improving the learning strategy.
• Identifies potential risks associated with learning strategy initiatives and develop risk mitigation plans to address any issues that may arise during the process.
• Applies design thinking to understand employee needs and listen to incorporate feedback.
• Implements and monitors subjective experiences of employees to learning strategy initiatives through processes, systems, and human touch points.
• Assist People Partners in accordance with learning strategy design understanding and comprehension.
• Maintains detailed records and documentation of learning strategy design initiatives and provide regular reports to leadership and stakeholders on progress, challenges, and achievements.
• Develop standard learning templates: for both online and classroom training
• In collaboration with learning and development professionals, training officers, subject matter experts develop content syllabus, course introduction, learning outcomes, instructional topics/ modules (material), activities, assignments, discussions, presentations, assessments, pre-work, and facilitator notes
• Migrate traditional classroom content to the learner management system
• Develop innovative ideas for e-Learning and translate these ideas into learning solutions (digitalisation, blended learning etc.)
• Create / formulate learning objectives, outline of programme content, including flow and structure
• Conduct a content gap analysis to identify areas that need more content/explanation

Data Literacy and Digital Agility

• Collects and analyses data related to learner performance, engagement, and progress within digital learning environments.
• Uses data analytics tools to derive insights, identify patterns, and make data-driven decisions to enhance the learning strategy.
• Implement learning analytics systems to track and measure the effectiveness of learning programmes.
• Monitors key performance indicators (KPIs) like completion rates, assessment scores, and time spent on learning activities.
• Utilises data to create personalised learning experiences, adapting content and assessments to the specific needs and preferences of individual learners.
• Implements recommendation engines to suggest relevant resources and activities based on learner profiles.
• Conducts A/B tests to compare the impact of different instructional designs, content formats, or delivery methods on learning outcomes.
• Uses the results to refine the digital components of the learning strategy.
• Administers and manages Learning Management Systems (LMS) to organise and deliver digital learning materials.
• Customises LMS settings and features to align with the learning strategy’s goals.
• Oversees the organisation and accessibility of digital learning content within the LMS or content management systems.
• Ensures content is up-to-date and appropriately tagged for easy retrieval.
• Incorporates gamification elements, simulations, and interactive scenarios to enhance learner engagement and retention.
• Uses digital tools and platforms to create immersive learning experiences.
• Optimises digital content for mobile learning, ensuring that it is accessible on various devices and screen sizes.
• Explores mobile learning apps and responsive design for seamless access.
• Enhances the user experience by designing intuitive and user-friendly digital interfaces.
• Conducts usability testing to identify and address user interface issues.
• Prepares regular reports and presentations for senior management, showcasing progress, challenges, and recommendations for improvement.
• Maintains open lines of communication with stakeholders to gather their input, feedback, and insights throughout the learning strategy design process.
• Utilises technology to increase the impact of the People function and prepares the Organization for the adoption of digital practices.

 Stakeholder Management

• Collaborates with subject matter experts, instructional designers, and other stakeholders to ensure the quality of learning materials and programmes.
• Works in close collaboration with People teams, BULs, and senior leadership to align learning strategies with Organization’s objectives.
• Creates reports and visualizations to communicate the impact and outcomes of the learning strategy to stakeholders.
• Works closely with stakeholders to clarify and define clear, measurable learning goals and objectives aligned with the Organization’s strategic priorities.
• Partners with training and development teams to ensure seamless execution of learning programmes.
• Engages with employees at all levels to understand their career goals and aspirations.
• Communicates career development opportunities, training programmes, and the benefits of internal mobility to encourage active participation.
• Collaborates with external talent development consultants or experts to bring in specialised knowledge and resources to enhance programmes.
• Collaborates with People Specialists, Business Partners, and senior audit and non-audit portfolio leadership and management to align talent development and mobility strategies with the Organization’s overall objectives and vision.
• Provides regular updates and reports on the progress of the learning strategy initiatives.
• Identifies key stakeholders and co-develop tailored engagement strategies for each group. Build strong relationships with influential stakeholders and secure their support.
• Shares insights and data related to learning strategy to support People decision-making.
• Suggests and implements initiatives to build a positive work culture in the team and People Portfolio.
• Manages relationships with external stakeholders.

 
Develop Learning Technology

• Development and deployment of e-learning across multiple platforms – Studio, Canvas, Articulate Storyline, and others
• Expertly guiding the broader team and clients on functionality of the different LMSs – conducting Learning sessions and attending client meetings
• Development and deployment of e-learning across multiple platforms – Studio, Canvas, Articulate Storyline, and others
• Expertly guiding the broader team and clients on functionality of the different LMSs – conducting Learning sessions and attending client meetings
• Working with our technology team to drive the development of new functionality to meet current and future client needs
• Leading the research into other LMS options to source the best solutions to meet client requirements

 
Learning Experience and Journey

• Establish clear learning objectives aligned to the defined learning experience strategy to enable the appropriate definition of the learning journey required
• Articulate a clear user story/journey through a digital learning / information architecture throughout the learning ecosystem.
• Consider functional requirements i.e. key methods, logistics, topics, and activities needed to create an engaging and successful learning experience
• Consider the content delivery platforms, content curators, developers and designers, course materials, and user support or learning resources in defining the learning journey
• Focus on defining how learners’ access and engage with topics, knowledge, and skills. Closely collaborate with the learning community to understand the current and future skill requirements and learning landscapes
• Collaborate with all stakeholders within the organization and the wider Learning community to facilitate an understanding of the learning experience
• Partner with the learning and development team to maintain critical touchpoints between experience design and development.
• Ensure that the learning interventions produces offerings, learning professionals are informed and educated on the rollout of learning aligned to the learning experience required

 
Learning Design

• Support in the design of innovative core and common learning journeys, using leading learning practices and experience driven learning design
• Optimise the use of learning journeys and associated experiences for all related learning interventions
• Consider the variety of learning interfaces available, and ensure through the design of learning experiences, that the user’s interaction is as simple and efficient as possible
• Analyse where learning experiences can be integrated with other related systems through collaboration with line management and key learning stakeholders
• Identify and assess the implications of changes for learning experiences, functions and processes and provide recommendations
• Diagnose learning experience design-related challenges and in partnership with line management, measure progress to improvement or resolution
• Execute on learning experience initiatives to enable a consistently positive and effective experience for all users

 
Requirements

• Minimum relevant bachelor’s degree in Education, Instructional Design or related learning/educational sciences field.
• Added Advantage: Post-graduate qualification in Education, instructional Design.
• Minimum of 6 years’ Specialist experience in the learning design environment with at least 3 years focusing on developing learning objectives in alignment with organisational goals.
• Added advantage: Experience leading the design and development of learning programmes in the public sector or a professional services environment (Preferably an auditing environment).

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