Job Description
Ensure NOC systems remain operational and uptime is consistently maintained.
Manage Service Level Agreements (SLAs) and monitor vendor performance against contractual commitments.
Act as an independent adjudicator of service delivery performance across customers and vendors.
Provide operational data and business intelligence to support informed decision-making.
Partner with IT and technical teams to maintain and enhance system functionality.
Compile and deliver reports to track performance against SLAs and KPIs.
Participate in root-cause analysis processes following SLA breaches.
Monitor data accuracy and ensure operational systems and databases remain up to date.
Support vendor escalation processes and monitor resolution timelines.
Ensure disaster recovery plans are in place and tested regularly.
Facilitate governance meetings and maintain compliance with operational standards.
Provide training and support to internal teams and relevant stakeholders.
Engage with internal and external stakeholders to support. service delivery and performance improvement.
Minimum Requirements:
Contracts Management qualification (essential).
Contact Centre Operations (Level 4), Operations Management. Business Management, or Data Analysis (advantageous).
Minimum 5 years’ experience within the telecommunications industry.
Minimum 3 years’ experience in Contracts and SLA.
Minimum 2 years’ Project Management experience.
Minimum 3 years’ Customer Service experience.
Experience with Oracle Analytics, remote monitoring systems, and ticketing platforms.
Strong data analysis and business reporting capability.
Systems monitoring and alarm fault interrogation skills.
Knowledge of telecommunication site builds and remote monitoring systems.
Strong process management capability.
Excellent communication and stakeholder engagement skills.
Please apply directly, by clicking on the apply button or visit .za for more exciting opportunities. If you have not had any response in one week, please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Management Jobs in Gauteng
Engineering management positions are an integral part of various industries in Gauteng, South Africa, typically encompassing a blend of technical expertise and leadership skills. Generally, these roles involve overseeing the development, implementation, and maintenance of engineering projects, often within companies operating in sectors such as technology, manufacturing, or financial services. In this context, job seekers with experience in engineering management can expect to find diverse opportunities that cater to their skill sets.
Typically, salaries for engineering management positions in Gauteng fall within broad ranges, generally starting from around R800 000 to R1.2 million per annum, depending on factors such as the candidate’s level of experience, the company size and industry sector. However, it is essential to note that actual salaries can vary significantly based on these factors, and job seekers should research specific companies and roles to understand more accurate salary expectations.
Common skills for engineering management positions in Gauteng often include strong technical knowledge, particularly in areas like mechanical, electrical, or civil engineering; leadership and project management expertise; excellent communication and interpersonal skills; experience with lean manufacturing principles or other process improvement methodologies; proficiency in design software such as Autodesk or SolidWorks; and a solid understanding of regulatory requirements and industry standards. Additionally, many engineers in these roles also possess experience with business operations, finance, or supply chain management.
Various industries commonly employ engineering managers, including the technology industry, financial services sector, manufacturing sector, and mining industry. Job seekers who have experience working in these sectors often find themselves well-positioned for such roles. In terms of career development, many engineers in this field choose to move into senior leadership positions or assume more strategic roles within their organisations. Others may pursue further education and training to specialise in specific areas like engineering management or supply chain management, while still others might opt for entrepreneurship or start-ups.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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