Gauteng: Network Engineer posted by Ntice Sourcing Solutions

As a Network Engineer , you will operate within IT Service Management (ITSM) practices aligned with ITIL standards, providing second-level support and advanced administration of network infrastructure. Reporting to the Technical Infrastructure Operations Manager, you will collaborate with local IT departments and ISRs across Africa to ensure secure, high-performing, and highly available network environments Key Responsibilities Network Support & Administration Provide expert-level (L2) support for routers, firewalls, and network equipment Troubleshoot and resolve incidents, clearly explaining root causes and best-practice solutions Perform firmware upgrades and manage version migrations Administer network and firewall platforms (Fortinet, Cisco, Aruba, etc.) Monitor infrastructure using tools such as Centreon and analyze logs for incident severity Infrastructure Design & Architecture Design WAN, MAN, and LAN infrastructures across AGL entities Translate business needs into technical network architecture Build and maintain architectural standards and principles Participate in new technology evaluations and deployment oversight Ensure compliance with group norms, IT catalogue, and security policies Security, Compliance & Performance Conduct network compliance audits Ensure infrastructure security, scalability, and high availability Manage user access permissions with the Security Engineer Apply ISO 27000, ITIL, and QHSE process compliance Maintain and update documentation, SOPs, and configuration records Project & SLA Management Lead infrastructure transformation projects independently Manage UAT (User Acceptance Testing) per project Handle IT contracts and ensure SLA compliance (including penalties if applicable) Conduct quarterly capacity planning (telecom, hardware, HR) Contribute to monthly infrastructure action plans Participate in weekly HUBS review meetings ITSM & Operational Excellence Ensure single point of contact support via ITSM ticketing Provide daily, weekly, and monthly production follow-ups Manage major infrastructure changes and vendor selection processes Stay ahead through techno watch and innovation anticipation Key Deliverables Daily/Weekly/Monthly hardware inventory management Monthly infrastructure action plan contributions Quarterly capacity planning Weekly Africa HUBS Deputy Manager meetings UAT delivery per project Qualifications Degree in Information Technology / Computer Science Fortinet NSE 6 CCNP / Aruba ACP ITIL Practitioner (V3) or ITIL Specialist (V4) ISO 27000 / IT Security certifications Azure Networking (advantage) Prince2 / PMP (advantage) Experience in clustering, replication & load balancing environments Experience Required Minimum 5 years in IT infrastructure Strong experience with: FortiGate / Fortinet Cisco Aruba VMware Microsoft Azure Proven expertise in VPN, SD-WAN, MPLS, SSL VPN, WLAN Experience in large corporate environments ITSM & collaborative platforms knowledge Ability to manage technical projects