Gauteng: OEM – Automotive Dealer Aftersales Controller – Northern Suburbs posted by Mototeam (Pty) Ltd
Job Description
Reporting to Head of Dealer Aftersales Controller
You’ll be the go-to for:
- Strengthening dealer operations by offering timely, practical guidance and ensuring alignment with OEM policies.
- Conducting dealer visits – both locally and internationally – to provide hands-on support and ensure operational excellence.
- Tackling technical and customer care challenges head-on by offering direct and indirect solutions, helping dealers enhance their service delivery
Dealer Operations, Relationship Management & Performance
- Deliver high-level aftersales service support to the dealer network, ensuring strong customer satisfaction and identifying opportunities for business improvement.
- Guide dealer operations in line with OEM standards — from workshop setup and resource planning to service delivery and the application of commercial policies.
- Implement, communicate, and monitor:
- Dealer service performance and profitability
- Monthly and quarterly forecasts and targets
- Marketing and advertising initiatives
- Service campaigns and best-practice rollouts
- Vehicle retention strategies
- Maintenance of corporate identity standards
- Support consistent rollout of commercial activities across the network, ensuring alignment with the brand’s strategic goals.
- Facilitate clear communication between the dealer network and the OEM’s internal departments.
- Ensure full compliance with sales and operational standards across all dealerships.
Dealer Performance Monitoring & Support
- Track and analyse CSI (Customer Satisfaction Index) performance and, where necessary, implement corrective action plans to align with OEM benchmarks.
- Ensure dealer premises meet OEM standards for internal and external branding and signage.
- Plan and conduct regular dealer visits, providing feedback and support to improve service quality in line with franchise agreements and service guidelines.
- Support dealer operations in alignment with Warranty Policy and OEM expectations.
- Ensure timely distribution and implementation of technical and operational bulletins from the OEM.
- Follow up on previous dealer visit discussions, ensuring that outstanding issues have been addressed and resolved or that corrective actions are in motion.
Requirements:
- 3-5 years of proven experience in a senior sales role such as General Manager, Sales Manager, Regional Sales Manager, Area Manager, or Dealer Development Manager within the motor industry.
Qualifications & Experience:
- Relevant technical qualification (trade-tested technician preferred).
- Hands-on experience in a dealership environment, ideally in a Service Manager or Aftersales Manager role.
- Solid experience with accessory fitment, particularly electrical installations.
- Proven ability to work independently, manage own priorities, and meet deadlines without constant supervision.
Technical Skills:
- Strong understanding of workshop best practices, technical standards, and warranty processes.
- Ability to produce clear, detailed technical reports.
- High computer literacy – confident using Microsoft Excel, Word, and PowerPoint.
- Solid decision-making and problem-solving skills, with the ability to implement new processes or systems where needed.
People & Communication Skills:
- Strong interpersonal and relationship-building abilities.
- Confident presenter, able to communicate effectively with dealership staff at all levels.
- Assertive and professional, with the ability to guide, support, and influence dealer staff.
- Team player with a proactive mindset and a service-oriented approach.
- Comfortable providing feedback and follow-up support to dealers on performance and technical matters.
Personal Attributes:
- Energetic, practical, and self-driven.
- Flexible and adaptable to changing schedules and demands.
- High frustration tolerance with a calm, methodical approach to challenges.
- High integrity and initiative – someone who can take ownership and get things done.
Key Responsibilities & Success Factors:
- Monitor dealer skill levels and recommend training where necessary.
- Guide dealers on technical, service, and warranty-related matters.
- Monitor and interpret CSI results and develop action plans where performance falls short.
- Gather relevant insights to support the broader aftersales strategy.
Special Requirements:
- Extensive local travel is a core part of the role.
- Must be flexible with working hours and willing to attend to issues outside of standard office times.
- Occasional short-notice travel (including flying) may be required.
If your current experience and skillsets tick majority of the job specification boxes, then:
Apply directly now – Send your CV to *****@*****.co.za
Feel free to contact Hayley directly on 087 265 3364 or send a WhatsApp to 082 442 5410 for more information.
www.********.co.za
www.********.co.za
www.********.co.za
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 7 days from application, kindly consider your application as unsuccessful.
#Driveyourcareerforward
www.********.co.za;VacRef=JHB000197&preview=c78d8f32fa8fcd3404823c4e2240e587
Submission closing date: No later than Tuesday, 4th July 2025
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