REQUIREMENTS

• Degree in information technology, computer science, engineering or related; relevant certifications (e.g., AWS Certified DevOps Engineer, Docker Certified Associates
• 5+ years of demonstrated experience with DevOps or Systems Administration
• Strong understanding of cloud computing platforms such as AWS, Azure, or Google Cloud Platform

ROLE

Production System Management

• Gain in-depth technical knowledge and expert understanding of the company’s products, systems and processes.
• Infrastructure and cloud management (Azure, AWS and GCP)
• Deploy and monitor production cloud systems
• Infrastructure as Code
• Ensure high availability to meet customer SLAs
• Automate system usage monitoring and reporting
• Manage, report and optimise cloud system costs and budgets
• Conduct regular security checks and reviews (security and compliance)
• Manage automated backups and create disaster recovery plans
• Identify inefficiencies and improve procedures
• Create systems to automatically detect system errors and anomalies
• Incident and change management
  

Product Development Support

• Assist development team to improve delivery pipelines
• Assist development team to create vital monitoring metrics
• Provide feedback on system performance and usability and suggest improvements
• Contribute to and verify system documentation
• Assist with creating best practise guidelines for customer configurations
• Perform benchmarks to characterize system performance
  

Customer Support

• Configure, maintain and document customer deployments
• Manage customer provided data and liaise with Analytics team to execute projects and provide customer feedback
• Manage and respond to customer support tickets in a professional and timely manner in accordance with SLA requirements
• Escalate 3rd level support to development team by diagnosing and describing the issue
• Monitor progress, review deliverables, and initiate corrective actions
  

General

• Research new technologies, approaches and trends as may be required in the continuous development of the company’s products and services
• Work together with your team to plan milestones, create task breakdowns, and prioritise activities
• Willing and able to take on diverse responsibilities across various departments
• Resourceful and solutions orientated
• Devise and implement novel techniques to create and analyse systems
• Assist with internal IT support and antenna smart hands support when required
• Coordinate and ensure good technical communication and collaboration between various teams
  

Technologies

• Azure, AWS, GCP cloud platforms
• InfluxDB, Grafana
• Kubernetes, Helm, Operators
• Python or Bash
• Jenkins and Git-based delivery pipelines
• Linux and Windows Admin
• Familiarity with container security, IAM, and vulnerability scanning
  

You will need to be:

• Excited about technology
• Highly responsible and trustworthy
• Precise and detail orientated
• Comfortable working in a dynamic environment
• Analytical, critical thinker, creative problem solver
• Able to clearly express ideas, concepts, and opinions
• Able to understand a complex system as a whole
  

The proposed salary for the role is R60k – R80k per month, the offer will be market related in line with qualifications, skills and experience.