Gauteng: Senior Credit Controller posted by Network Finance

About the Role

Network Finance is seeking a highly skilled and experienced Senior Credit Controller to join our team in Gauteng. As a key member of our finance department, you will be responsible for managing a high-volume debtor’s book within the courier and logistics environment. This includes ensuring timely collection of outstanding amounts, conducting complex account reconciliations, driving credit risk management, and handling investigations into billing discrepancies, disputed deliveries, and account irregularities.

Key Responsibilities

• Manage an assigned debtor’s book in line with company credit policies and industry best practice.
• Proactively follow up on outstanding invoices to ensure timely payments.
• Maintain high collection rates and reduce debtor days (DSO).
• Perform detailed account reconciliations involving high-volume transactions.
• Investigate complex queries such as billing errors, POD discrepancies, and rate disputes.
• Liaise with operations and billing teams to resolve disputes efficiently.
• Capture, update, and maintain accurate customer data on Accpac.
• Extract and analyse reports to identify risks, overdue accounts, and payment trends.
• Ensure correct allocation of payments and credits.
• Review customer credit limits and recommend adjustments.
• Ensure compliance with internal credit policies and POPIA requirements.
• Prepare files and documentation for legal handover when necessary.
• Prepare weekly and monthly age analysis reports.
• Provide feedback on collection strategies and debtor trends.
• Assist with month-end close processes.
• Act as key contact for high-value or strategic accounts.
• Build strong customer relationships to improve payment performance.
• Conduct customer visits when needed to resolve outstanding issues.

Requirements

• Matric (Grade 12).
• 5+ years’ experience as a Credit Controller, with at least 2 years at senior level.
• Courier / logistics industry experience required.
• Strong working knowledge of Accpac (Sage 300).

Qualifications

No formal education or certifications mentioned.

Salary & Benefits

Salary information not explicitly stated in the original job description. If mentioned, it will be included here.

Skills & Competencies

### Technical Skills

• Strong understanding of credit control processes and legal collections.
• High proficiency in Accpac and MS Excel.
• Ability to analyse large data sets and identify anomalies.

### Behavioural Competencies

• Excellent communication and negotiation skills.
• High attention to detail and accuracy.
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving and investigative mindset.

Key Performance Indicators (KPIs)

• Reduction in overdue debt (30/60/90+ days).
• Accurate reconciliation and query resolution within SLA.
• Achieving target DSO.
• Maintaining clean audit results.
• Accurate and timely reporting.