Job Description
About the Role
You’ll be the smooth operator behind the scenes—recovering outstanding debts like a pro while keeping customer relationships cool, calm, and collected. It’s all about striking that perfect balance: firm when it counts, empathetic when it matters.
Key Responsibilities
- Handle outbound & inbound recovery—contact customers via phone & email to negotiate payments
- Perform account analysis—understand payment behaviour & reasons for delinquency
- Set up realistic payment plans to reduce Days Sales Outstanding (DSO)
- Keep detailed records of all interactions, promises to pay & arrangements in CRM systems
- Manage dispute resolution—escalate valid billing issues for quick turnaround
- Ensure full compliance with NCA, Debt Collectors Act & fair collection practices
Requirements
1–3 years in collections, credit control, or a fast-paced call center
Smooth negotiation skills that get results
Clear, confident communication
A head for numbers—interest rates don’t scare you
Excel basics (vlookups, data entry) + debt recovery systems
Fluent in English (read, write, speak)
Clean ITC & criminal record
Matric (RE & FAIS)
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Business Intelligence Jobs in Gauteng
Gauteng, the largest economic hub in South Africa, is home to a thriving Business Intelligence (BI) job market. Typically, BI professionals play a critical role in helping organisations make data-driven decisions by analyzing and interpreting complex data sets. Common industries that employ BI specialists include the financial services sector, technology industry, and manufacturing sector.
In terms of salary expectations, Business Intelligence professionals in Gauteng can generally expect to earn salaries within the range of R600 000 to R1,200 000 per annum, depending on factors such as experience, company size, and industry sector. However, it’s essential to note that actual salaries may vary significantly due to individual circumstances, with senior positions or those in large corporations often commanding higher salaries.
Common skills required for a Business Intelligence role include proficiency in data analysis software (such as Microsoft Power BI), strong programming skills (often in languages like SQL and Python), experience with data visualisation tools, business acumen, and excellent communication skills. Other important skills include data mining techniques, statistical knowledge, and the ability to work effectively in a team environment.
Industry sectors commonly employing Business Intelligence professionals include financial services, technology, manufacturing, and retail, among others. These roles often require individuals to have a broad understanding of business operations, market trends, and customer needs.
For career development purposes, Business Intelligence professionals can expect to progress through various stages, from junior analyst roles to senior BI manager positions. Typically, this requires ongoing education and training in emerging technologies like machine learning and artificial intelligence. Additionally, opportunities for professional certification (e.g., Certified Data Analyst) and participation in industry conferences and networking events are often valuable for career advancement. By focusing on developing a strong skill set and staying up-to-date with industry trends, BI professionals can position themselves for success in the Gauteng job market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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