Gauteng: Senior Implementation Consultant posted by Pillango Placements

About the Role

Pillango Placements is seeking a highly skilled Senior Implementation Consultant to join our team in Johannesburg North. As a key member of our implementation team, you will be responsible for implementing and configuring insurance platform solutions for business clients. Your primary objective will be to ensure seamless system performance and optimal client satisfaction.

Key Responsibilities

• Provide specialist advice on resolving complex queries from internal or external customers or suppliers by providing information on SOPs and self-help procedures, referring the most complex issues to others.
• Provide a quality service to customers, dealing with complex queries and investigating and resolving customer problems.
• Help senior colleagues manage internal client and customer relationships using relevant sales or client systems.
• Ensure regulatory compliance by regularly reviewing the product suite.
• Develop working knowledge of the organisation’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
• Contribute to project and program reporting and review by organising meetings and preparing project and/or program papers (e.g., agendas, reports, and presentations).
• Determine clients’ needs via consultation, business analysis, and targeted observations.
• Interpret data and identify possible answers (navigating a wide variety of processes, procedures, and precedents).
• Explore issues or needs, establishing potential causes and barriers as well as related issues.
• Identify shortcomings and suggest improvements to existing processes, systems, and procedures.
• Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.

Requirements

• Insurance-related Degree, Diploma, or Certification (Essential)
• 5–10 years’ experience in short-term insurance underwriting (Essential)
• Experience working on insurance platforms / administration systems (Essential)
• Data analysis exposure (Advantageous)
• Strong communication, problem-solving, and analytical skills
• Proficiency in MS Office and general computer systems

Qualifications

Insurance-related Degree, Diploma, or Certification (if applicable)

Salary & Benefits

Market-related remuneration package aligned to experience, qualifications, and overall value offered.