Menu Close

Gauteng: Technical Support Engineer (Sandton Parktown) posted by Recruit-It

Date 2024-12-09
Job Title Technical Support Engineer (Sandton Parktown)
Employer Recruit-It
More Information
Salary 0
Category It Computer
Location Gauteng
/ Gauteng

Job Summary

The position is based on site start at 7am, so they will need to live in the Sandton, Parktown area.
Role Description:
The Support Engineer is a key part of our client’s service framework providing end to end management of tickets and service requests reported by the customer.

  • Assist users onsite and in person.
  • Setup IT hardware for training and examination centres
  • Manage Tickets and Requests
  • Receive and record all calls from the company’s customers.
  • Provide initial assessment of all Tickets, attempt first time resolution, and /or escalation.
  • Assist with customer onboarding projects and migrations.
  • Monitor and escalate Tickets according to the customer’s SLA.
  • Keep users informed on status and progress of their Tickets.
  • Aid customer retention and satisfaction.
  • Help to improve efficiency, processes, documentation, and automation.

 
Technical skills:

  • Excellent technical troubleshooting capabilities including Windows OS and applications, and Office 365 services. MacOS experience a plus.
  • Good working knowledge of networks, routing & switching.

 
Soft Skills:

  • Customer focused, with an analytical approach with good questioning & listening skills.
  • Excellent verbal and written communication skills suitable for an international audience
  • A confident team player with a positive can-do attitude
  • Fanatical attention to detail
  • An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
  • Dependable, hardworking and self-motivated.

 
Technical Qualifications:

  • A+
  • N+

 
Experience:

  • 1 to 3 years experience as an IT desktop support technician

 
Education:

  • Certificate (Preferred)

 
License/Certification:

  • MS 900 (Preferred)
  • AZ 900 (Preferred)

 
Technical Support Engineer (Sandton Parktown) position available in Gauteng, Gauteng. This job position was posted by Recruit-It. The job has been posted as a char8000 ad on 2024-12-09 at 01:02:31 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Johannesburg: Technical Support Engineer: Industrial Automation Industry

Our client in Jhb North is seeking an experienced technical support engineer to join their team. Candidate must hold a BTech and have previous experience in the industrial automation industry. PLC and SCADA knowledge would be advantageous. Technical Suppor


View Job
Technical Support Engineer

South Africa: Operational Technical Support Manager: Alternative Administration | Tokai

The Operational Technical Support Manager: Alternative Administration is a pivotal role responsible for providing technical oversight to the Fund Accounting teams in the Hedge Funds sector. Reporting to the Head of Alternative Administration, this technica


View Job
Operational Technical Support Manager

Cape Town City Centre: Technical Support Agent Disability

Technical Support Agent Disability Cape Town Our client is seeking a Cape Town based Technical Support Agent in their Technical Support Department with previous Technical Contact Centre experience. Must be able to work shifts. Position Type: Permanent Disa


View Job
Technical Support Agent Disability

Johannesburg: Technical Support Technician

Duties and responsibilities Receiving repairs, testing, and reporting on all products sold. Telephonic and direct after-sales support on all products being sold. Testing and evaluating of all products when required. Training of staff and customers on all p


View Job
Technical Support Technician

Johannesburg: Technical Support Engineer- Refrigeration And Hvac

Technical Support Engineer- Refrigeration and HVAC Johannesburg South Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working experienc


View Job
Technical Support Engineer- Refrigeration And Hvac

Johannesburg: Technical Sales Support Engineer

Job & Company Description: As a Technical Sales Support Engineer at our client, you will play a crucial role in bridging the gap between their technical offerings and customers` needs. You will work closely with the sales team to provide technical expertis


View Job
Technical Sales Support Engineer

Cape Town City Centre: Technical Customer Support

One of our clients based in Athlone , NPO they are looking for a Technical Customer Support to join their growing team, to ensure compliance with company guidelines for the clearance of raw materials, ingredients, and products. The ideal candidate will col


View Job
Technical Customer Support

Cape Town City Centre: Customer Service Agent – Technical Support Usa Hours – Cape Town

About the Role: We are looking for Customer Service Representatives to support our client operating as an MVNO (Mobile Virtual Network Operator), meaning we provide mobile services without owning the physical infrastructure. Our goal is to deliver exceptio


View Job
Customer Service Agent – Technical Support Usa Hours – Cape Town

Cape Town City Centre: Technical Support Agent (German Speaking)

As a Technical Support Agent , youll be the trusted expert customers turn to for resolving technical issues on an advanced platform. Your role will be essential in ensuring smooth operations, diagnosing and troubleshooting technical challenges, and guiding


View Job
Technical Support Agent (German Speaking)

Pinetown: Web And Erp Technical Support Team Lead

REQUIREMENTS Grade 12, relevant qualification highly advantageous Strong management skills with a minimum of 3 years previous experience Understanding of Computer Studies, minimum A Basic database understanding: MySQL Proficient in Excel to assist with gen


View Job
Web And Erp Technical Support Team Lead

Johannesburg: Technical Support Engineer – Software & Network Experience Required

Key Responsibilities Provide technical support to clients, ensuring timely resolution of software and network-related issues. Deploy and manage software using Remote Monitoring and Management (RMM) systems like Atera, Ninja One, or Microsoft Intune. Use Gr


View Job
Technical Support Engineer – Software & Network Experience Required

Cape Town City Centre: Technical Support Agent

Responsibilities & Duties As a valued member of our elite support team, your key responsibilities include: Delivering an exceptional customer experience through technical support. Acting as the liaison between customers and internal departments. Promptly t


View Job
Technical Support Agent

Cape Town: Technical Support Agent Disability posted by FROGG Recruitment

Technical Support Agent Disability Cape Town Our client is seeking a Cape Town based Technical Support Agent in their Technical Support Department with previous Technical Contact Centre experience. Must be able to work shifts. Position Type: PermanentDisab


View Job
Technical Support Agent Disability

Cape Town: It Technical Support Facilitator posted by CTU Career Chatz

Minimum requirements: Facilitator must have a relevant NQF 6 (Advanced diploma or Advanced certificate in IT qualification). A relevant degree will be advantageous In possession of a minimum of three years experience as a Facilitator/Lecturer for the modul


View Job
It Technical Support Facilitator

Pretoria: Team Leader: Technical Support posted by Isilumko Staffing

Are you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support?This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to join their IT


View Job
Team Leader

Pretoria: It Technical Support Team Leader posted by Isilumko Staffing

A leading Financial Services Provider is looking for a Technical Support Team LeaderJob Description1. Lead Technical Support Team Provide reports to management on call closure status and first line support related matters Implement processes to ensure call


View Job
It Technical Support Team Leader

Pretoria: Team Leader : Technical Support posted by Isilumko Staffing

A leading Financial Services Provider is looking for a Technical Support Team Leader Job Description1. Lead Technical Support Team Provide reports to management on call closure status and first line support related matters Implement processes to ensure cal


View Job
Team Leader

Pretoria: Technical Support Specialist posted by Isilumko Staffing

Technical Support SpecialistMenlyn, PretoriaPermanent 1. Provide hardware and software support (LAN & WAN)Install softwareTroubleshooting (TCF)Assemble computerRepairs & maintenance of hardware & peripheralsInstallation & maintenance of cab


View Job
Technical Support Specialist

Pretoria: Head Of Programme – It Technical Support posted by CTU Career Chatz

To be responsible for and provide professional leadership and management for the Academic Department; to secure high-quality teaching, effective use of resources, and improved standards of learning and achievement for all students. To ensure the vision for


View Job
Head Of Programme – It Technical Support

Durban: Technical Support posted by Goldman Tech

Job Description:We have an amazing opportunity for a Technical Support based in Durban!We require a candidate with:• Excellent spoken and written English language skills• Typing speed (>45wpm)• High attention to detail• Sense of urgency


View Job
Technical Support

Cape Town: Technical Support (German Speaking) (Cpt Onsite) posted by Datafin

Technical Support (German Speaking) (CPT - Onsite)IT - SupportCape Town - Western CapeENVIRONMENT: A Germany-based company focused on innovation-driven growth is seeking a skilled and enthusiastic Technical Support Specialist fluent in German to join their


View Job
Technical Support (German Speaking) (Cpt Onsite)

Johannesburg: Disabled Technical Support Nqf 4 #Atriplea posted by AtripleA recruitment & temps

We are currently recruiting for learners with disabilities in the following area:Position: Technical Support NQF 4Location: JohannesburgRequirements;• Have successfully completed Grade 12 (Matric) - have Maths and / Or• Science at Grade 12 level.


View Job
Disabled Technical Support Nqf 4 #Atriplea

Johannesburg: Technical Support Nqf 4 (Disabled Learnership) posted by AtripleA recruitment & temps

Our client has a Technical Support NQF 4 for People living with Disability.Responsibilities• Learner will need to be mobile and able to physically move the devices, able to stand for long periods, if the learner is deaf, they will need to be able to l


View Job
Technical Support Nqf 4 (Disabled Learnership)

Johannesburg: Geotechnical Support Engineer-Johannesburg posted by Oxyon Human Capital Solutions

Scope of role To provide a high level of technical support to all our customers in Africa. To continually innovate to ensure the team continually offers the best level of service in terms of services and equipment. Main responsibilities Do installations an


View Job
Geotechnical Support Engineer-Johannesburg

Cape Town: Operational Technical Support Manager: Alternative Administration | Westlake posted by The Recruitment Council

The Operational Technical Support Manager is crucial in managing technical operations within the Fund Accounting teams, with a specific emphasis on Hedge Funds. This position is designed to guarantee smooth and efficient client service while promoting proc


View Job
Operational Technical Support Manager

Error making API request.

Share this to someone who needs a job:
Posted in Uncategorized

More Jobs in Your Area