Job Description
Job Vacancy: Telesales/Call Center Agents
Seniority Level: Mid-Career (2 – 3 yrs exp)
Type: Temp
Region: Boksburg Gauteng
Job Purpose:
To handle inbound and outbound calls professionally, providing excellent customer service, resolving queries, and promoting products/services where applicable. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
- Handle inbound and outbound customer calls efficiently and courteously.
- Provide accurate information about products, services, and policies.
- Assist customers with queries, complaints, and requests, ensuring first-call resolution where possible.
- Escalate complex issues to the relevant department or supervisor.
- Capture and update customer information accurately on the system.
- Meet daily, weekly, and monthly call handling and sales targets.
- Adhere to call scripts, compliance regulations, and quality standards.
- Always maintain a professional and friendly tone.
- Participate in training sessions and team meetings.
- Contribute to overall team performance and customer satisfaction.
Minimum Requirements:
- Education: Grade 12 / Matric (essential).
- Experience:
- 2 – 3 years’ experience in a call centre or customer service environment (depending on role level).
- Experience in sales, customer care, or technical support advantageous.
- Skills:
- Excellent verbal and written communication skills.
- Computer literacy (MS Office, CRM systems, call centre software).
- Strong listening and problem-solving skills.
- Ability to work under pressure and handle high call volumes.
- Other Competencies:
- Customer-focused and service-oriented.
- Resilient with the ability to handle rejection or difficult customers.
- Strong attention to detail and accuracy.
- Team player with a positive attitude.
- Flexible to work shifts, weekends, and public holidays if required.
Key Performance Indicators (KPIs):
- Average handling time (AHT).
- First-call resolution rate.
- Customer satisfaction scores.
- Sales conversion rate (if applicable).
- Adherence to schedule and compliance standards.
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